Automotive Service Manager - Lead Shop, $90k+ & Benefits

Christian Brothers Automotive Corporation; Charlotte (NC); Sur place; USD 81 000 - 99 000; Plein temps

Avantages offerts par ce poste

From $90k Annually plus bonus

Paid Vacation & Holidays

Team Performance Bonuses

Healthcare Benefits Available

Matching Retirement Plans

Weekly Lunches

Training through CBA Flywheel Learning

Franchise ownership path: FFla

Résumé du poste

Christian Brothers Automotive is seeking an Automotive Service Manager to lead guest interactions, guide the repair process, and oversee daily operations to ensure guest satisfaction.

The role requires 5 years in automotive service and sales, supervisory experience, and proficiency with Windows-based software; TekMetric is a plus. This position offers growth within a franchise network and competitive benefits.

Qualifications

• 5 years work experience in Automotive Customer Service & Service Sales.
• Supervisory or Management experience in the Automotive Industry.
• Proficiency in Windows based computer software and automotive store applications.
• Experience in TekMetric software application preferred, but not required.
• ASE Service Consultant certification or equivalent experience.
• Driving record acceptable to our current insurance carrier.

Responsabilités

• Manage office and shop personnel and daily operations.
• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook.
• Take necessary corrective and/or disciplinary action for employee non-compliance.
• Ensure quality of work, attitude, and performance meet or exceed guest satisfaction goals.
• Develop estimates and work orders.
• Direct Service Writers’ development of guest estimates and work orders and assign work orders to technicians.
• Ensure selection of quality parts.
• Ensure target margins are achieved.
• Open and close stores on a daily basis.
• Perform reconciliations, audits, and report analysis; report results to Franchise Owners/Operators.

Connaissances

Automotive Customer Service

Service Sales

Supervisory/Management

Windows software

Guest satisfaction

Formation

Industry recognized service training program

Outils

TekMetric

Description du poste

Christian Brothers Automotive is seeking an Automotive Service Manager to lead guest interactions, guide the repair process, and oversee daily operations to ensure guest satisfaction.

The role requires 5 years in automotive service and sales, supervisory experience, and proficiency with Windows-based software; TekMetric is a plus. This position offers growth within a franchise network and competitive benefits.