Automotive Service Manager: Guest Experience Leader

Christian Brothers Automotive; Parker (CO); On-site; USD 75,000 - 105,000; Full time

Job summary

Christian Brothers Automotive is seeking an Automotive Service Manager to lead daily operations at the Parker location. You will oversee staff and shop activities, drive guest satisfaction, manage sales, and ensure quality and profitability.

You will coordinate service writers and technicians, develop estimates and work orders, and uphold company policies while maintaining a positive guest experience.

Qualifications

• 10 years managing a high-paced, high volume automotive shop.
• Experience with Tekmetric and Autoflow (Digital Vehicle Inspections system) preferred, but not required
• Current driver’s license
• Driving record acceptable to our current insurance carrier

Responsibilities

• Manage office and shop personnel and daily operations
• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
• Take necessary corrective and/or disciplinary action for employee non-compliance
• Ensure quality of work, attitude and performance meets or exceeds guest satisfaction goals
• Direct the smooth, orderly and organized operation of the store
• Maintain a personal positive attitude and positive communications at all times
• Develop estimates and work orders
• Direct Service Writer's development of our guest estimates and work orders and assign work orders to the technicians
• Ensure selection of quality parts
• Ensure target margins are achieved
• Open and close stores on a daily basis
• Perform daily accounting closing and balancing procedures
• Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Franchise Owners and or Operators
• Ensure all equipment is fully operational and in good working order.
• Ensure technicians have the resources needed to do their job
• Serve as the primary communications interface to the customers, before, during and after service
• Greet every guest that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
• Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
• Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
• Other duties may be assigned

Skills

Staff management

Guest service

Sales ability

Leadership

Education

Experience managing high-volume auto shop

Tools

Tekmetric

Autoflow

Job description

Christian Brothers Automotive is seeking an Automotive Service Manager to lead daily operations at the Parker location. You will oversee staff and shop activities, drive guest satisfaction, manage sales, and ensure quality and profitability.

You will coordinate service writers and technicians, develop estimates and work orders, and uphold company policies while maintaining a positive guest experience.