Automotive Service Advisor - Customer Care Lead

Christian Brothers Automotive; Papillion (NE); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Healthcare Benefits

Matching Retirement Plans

Paid Vacation & Holidays

Closed Every Weekend To Spend Time To/

Employee Appreciation Events

Chaplain Care Support Available

Locally Owned and Operated

Weekly Lunches

Job summary

Christian Brothers Automotive in Papillion, NE is seeking an Automotive Service Advisor/Writer to guide customers through the repair process and build trust through clear communication.

This full-time role runs Monday to Friday, 7am–6pm, with benefits including healthcare, paid time off, retirement matching, and other employee programs; CBA emphasizes honesty, family time on weekends, and a team-focused culture.

Qualifications

• Driving record acceptable to our current insurance carrier.
• Proficiency in Windows based computer software and automotive store applications.
• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role.

Responsibilities

• Greet every customer that enters our facility with hospitality and respect
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and the customer
• Directs, coordinates, and participates in performing customer service activities
• Shuttle customers as needed in CBA branded vehicle
• Ensure that all repairs are performed to proper specifications.
• Work together as a team andassist other employees as needed.
• Other duties asassigned.

Skills

Customer service

Windows software

Automotive store applications

Tools

Windows-based software

Job description

Christian Brothers Automotive in Papillion, NE is seeking an Automotive Service Advisor/Writer to guide customers through the repair process and build trust through clear communication.

This full-time role runs Monday to Friday, 7am–6pm, with benefits including healthcare, paid time off, retirement matching, and other employee programs; CBA emphasizes honesty, family time on weekends, and a team-focused culture.