Automotive Service Advisor - Customer Care Lead

Christian Brothers Automotive

Papillion (NE)

On-site

USD 70,000 - 90,000

Full time

14 days+
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Benefits offered by this job

Healthcare Benefits
Matching Retirement Plans
Paid Vacation & Holidays
Closed Every Weekend To Spend Time To/
Employee Appreciation Events
Chaplain Care Support Available
Locally Owned and Operated
Weekly Lunches

Job summary

Christian Brothers Automotive in Papillion, NE is seeking an Automotive Service Advisor/Writer to guide customers through the repair process and build trust through clear communication.

This full-time role runs Monday to Friday, 7am–6pm, with benefits including healthcare, paid time off, retirement matching, and other employee programs; CBA emphasizes honesty, family time on weekends, and a team-focused culture.

Qualifications

  • Driving record acceptable to our current insurance carrier.
  • Proficiency in Windows based computer software and automotive store applications.
  • Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role.

Responsibilities

  • Greet every customer that enters our facility with hospitality and respect
  • Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
  • Manage the store’s workflow in an effective and efficient manner
  • Consistently and effectively sell our services without jeopardizing honesty and integrity
  • Maintain a positive attitude and team atmosphere at all times
  • Communicate on the phone in a clear professional manner
  • Build long-term relationships between the store, yourself and the customer
  • Directs, coordinates, and participates in performing customer service activities
  • Shuttle customers as needed in CBA branded vehicle
  • Ensure that all repairs are performed to proper specifications.
  • Work together as a team andassist other employees as needed.
  • Other duties asassigned.

Skills

Customer service
Windows software
Automotive store applications

Tools

Windows-based software

Job description

Christian Brothers Automotive in Papillion, NE is seeking an Automotive Service Advisor/Writer to guide customers through the repair process and build trust through clear communication.

This full-time role runs Monday to Friday, 7am–6pm, with benefits including healthcare, paid time off, retirement matching, and other employee programs; CBA emphasizes honesty, family time on weekends, and a team-focused culture.

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