Luxury Auto Service Concierge & Advisor

Volvo Cars Princeton; Lawrenceville (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Plan

Paid time off and vacation

Short/Long Term Disability

Growth opportunities

Paid Training

Employee vehicle purchase plans

Health and wellness

Discounts on products and services

Job summary

Volvo Cars Princeton is hiring for a role focused on overseeing service operations to ensure customer satisfaction. The selected candidate will manage service orders, assist technicians, and maintain high Customer Happiness scores.

Ideal applicants will have a friendly demeanor, strong communication skills, and a proven record of service success. This position offers competitive benefits and opportunities for growth within the company.

Qualifications

• Organized and friendly personality is essential.
• Ability to manage a team effectively.
• Strong time management and communication skills are required.

Responsibilities

• Oversee service orders and ensure prompt customer service.
• Maintain Customer Happiness scores at or above company standards.
• Collaborate with management on department hiring and discipline.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Job description

Volvo Cars Princeton is hiring for a role focused on overseeing service operations to ensure customer satisfaction. The selected candidate will manage service orders, assist technicians, and maintain high Customer Happiness scores.

Ideal applicants will have a friendly demeanor, strong communication skills, and a proven record of service success. This position offers competitive benefits and opportunities for growth within the company.