Service Manager

Manhattan Motorcars Group; Westport (CT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K Plan

Paid sick time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase plans

Long term job security

Flexible Work Schedule

Job summary

Volvo Cars Westport is seeking a talented and detail-oriented Service Manager to ensure a bright future for their franchise. The ideal candidate will be personable, energetic, and possess technical automotive knowledge.

This position involves managing customer experiences, overseeing technicians, and ensuring high-quality service delivery while maintaining positive relationships with clients. The company offers a range of benefits including a 401K Plan, medical, dental, and vision coverage, and

Qualifications

• Technical automotive knowledge required.
• Demonstrated ability to manage others.
• Organized and friendly personality essential.
• Dealership experience preferred.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service.
• Serve as a liaison between technicians and customers.
• Take ownership of customers’ experience.
• Manage and hire technicians and service advisors.
• Distribute work between technicians.
• Prioritize required services.
• Ensure customers have a positive dealership experience.
• Provide concierge support for all owner inquiries.
• Spend quality time building relationships with customers.

Skills

Technical automotive knowledge

Ability to manage others

Organized and friendly personality

Dealership experience

Job description

Full Job Description

Volvo Cars Westport is looking for a talented, detail-oriented, and dedicated Service Manager to join our team and ensure the bright future of our franchise. If you are personable, energetic and of high integrity, this is fantastic opportunity to take the next step in your automotive career.

What We Offer

• Medical, Dental and Vision
• 401K Plan
• Paid sick time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Flexible Work Schedule

RESPONSIBILITIES

• Ensure customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
• Manage and hire technicians and service advisors
• Interview and make new hires
• Distribute work between technicians
• Prioritize required services
• Ensure customers have a positive dealership experience
• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
• Spend quality time building relationships with the customers

REQUIREMENTS

• Technical automotive knowledge
• Demonstrated ability to manage others
• Organized and friendly personality
• Dealership experience preferred

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.