Automotive Service Manager

Beaman Motor Company; Nashville (TN); Sur place; USD 150 000 - 190 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision Insurance

401(k)

Paid Time Off

Employee Discounts on Vehicles, Parts 

Hudson Academy Professional & Leader­-

Résumé du poste

Beaman Toyota, part of Hudson Automotive Group, seeks an experienced Automotive Service Manager to lead a high-volume Toyota service operation in Nashville. You will develop Service Advisors, support technicians, and drive profitability while delivering exceptional customer service.

We seek a proven leader who builds strong teams, improves processes, and implements scalable systems. This role offers a path to career growth within Hudson Automotive Group and a culture focused on accountability

Qualifications

• Previous Automotive Service Management Experience.
• Proven track record of leading and developing successful service teams.
• Demonstrated ability to achieve financial and operational goals.
• Experience coaching, training, and developing Service Advisors.
• Strong understanding of dealership fixed operations and service processes.
• Exceptional leadership and communication skills.
• Strong customer service and conflict-resolution abilities.
• Ability to analyze department performance and identify opportunities for improvement.
• Toyota dealership experience (preferred).
• Experience managing a large, high-volume service operation (preferred).
• Strong knowledge of dealership management systems and service performance reporting (preferred).
• Proven history of improving customer satisfaction, employee performance, productivity, and departmental profitability (preferred).

Responsabilités

• Lead, coach, develop, and retain a high-performing team of Service Advisors.
• Establish clear performance expectations and accountability throughout the department.
• Monitor Service Advisor performance, technician productivity, customer satisfaction, and departmental profitability.
• Drive repair order performance while maintaining a customer-first approach.
• Identify opportunities to improve workflow, efficiency, and overall service processes.
• Partner with technicians, Shop Foremen, and Service Advisors to maximize shop productivity.
• Recruit, train, mentor, and develop service department employees.
• Review departmental performance and implement strategies to achieve operational and financial goals.
• Maintain high customer satisfaction standards and assist with escalated customer concerns.
• Create a culture focused on teamwork, communication, accountability, and continuous improvement.
• Collaborate with Parts, Sales, and other dealership departments to deliver an exceptional customer experience.
• Ensure Toyota and dealership policies, processes, and standards are consistently followed.

Connaissances

Leadership

Team development

Coaching

Communication

Customer service

Problem-solving

Description du poste

Job Details: Job Location: Beaman Toyota - Nashville, TN 37211, Job Shift: Open to Closing,

Automotive Service Manager

Beaman Toyota | Hudson Automotive Group

$175,000+ Earning Potential for Top Performers

High-Volume Toyota Service Department | Leadership Opportunity | Career Growth

• Top Performing Service Managers Earn $175K+ Annually
• Lead an Established, High-Volume Toyota Service Operation
• Performance-Based Earning Potential
• Professional Leadership Development Through Hudson Academy
• Career Advancement Opportunities
• Customer-Focused, Team-Oriented Culture
• Comprehensive Benefits & Paid Time Off

Lead. Develop. Perform. Grow.

Are you an experienced Automotive Service Manager who knows how to build a winning team, drive performance, and deliver an exceptional customer experience?

Beaman Toyota, part of Hudson Automotive Group, is seeking an experienced, talented, and results-driven Automotive Service Manager to help lead our award-winning, high-volume service operation.

We're looking for a proven leader who understands that a successful service department starts with great people. If you know how to develop Service Advisors, support technicians, improve processes, drive profitability, and create a culture of accountability and exceptional customer service, this could be your next opportunity.

This isn't simply about managing a department. We're looking for a leader who can develop people, drive results, and help take an already successful operation to the next level.

Why Choose Beaman Toyota?

• $175,000+ Annual Earning Potential for Top Performers
• High-Volume Toyota Service Department
• Opportunity to Lead & Develop a Talented Service Team
• Performance-Driven Compensation
• Hudson Academy Professional & Leadership Development
• Strong Promote-From-Within Culture
• Career Advancement Opportunities Throughout Hudson Automotive Group
• Supportive Dealership & Corporate Leadership
• Employee Discounts on Vehicles, Parts & Services

What You'll Lead

As an Automotive Service Manager, you'll play a key role in the performance, culture, customer experience, and continued development of the service operation.

Key Responsibilities

• Lead, coach, develop, and retain a high-performing team of Service Advisors
• Establish clear performance expectations and accountability throughout the department
• Monitor Service Advisor performance, technician productivity, customer satisfaction, and departmental profitability
• Drive repair order performance while maintaining a customer-first approach
• Identify opportunities to improve workflow, efficiency, and overall service processes
• Partner with technicians, Shop Foremen, and Service Advisors to maximize shop productivity
• Recruit, train, mentor, and develop service department employees
• Review departmental performance and implement strategies to achieve operational and financial goals
• Maintain high customer satisfaction standards and assist with escalated customer concerns
• Create a culture focused on teamwork, communication, accountability, and continuous improvement
• Collaborate with Parts, Sales, and other dealership departments to deliver an exceptional customer experience
• Ensure Toyota and dealership policies, processes, and standards are consistently followed

Who We're Looking For

We're looking for more than someone who can manage schedules and review numbers. We're looking for a leader who can influence performance and develop people.

You Know How To:

Develop People

Coach Service Advisors and team members to help them reach their full potential.

Drive Performance

Set expectations, measure results, identify opportunities, and create accountability.

Build Culture

Create an environment where talented employees want to perform, grow, and stay.

Deliver Customer Satisfaction

Create exceptional customer experiences while maintaining focus on departmental performance.

Improve Processes

Identify operational barriers and implement solutions that make the entire department more efficient.

Lead by Example

Bring professionalism, accountability, energy, and urgency to the operation every day.

Qualifications

Required

• Previous Automotive Service Management Experience
• Proven track record of leading and developing successful service teams
• Demonstrated ability to achieve financial and operational goals
• Experience coaching, training, and developing Service Advisors
• Strong understanding of dealership fixed operations and service processes
• Exceptional leadership and communication skills
• Strong customer service and conflict-resolution abilities
• Ability to analyze department performance and identify opportunities for improvement

Preferred

• Toyota dealership experience
• Experience managing a large, high-volume service operation
• Strong knowledge of dealership management systems and service performance reporting
• Proven history of improving customer satisfaction, employee performance, productivity, and departmental profitability

What We Offer

• $175,000+ Earning Potential for Top Performers
• Medical, Dental & Vision Insurance
• Life Insurance
• 401(k)
• Paid Time Off
• Paid Vacation & Holidays
• Employee Discounts on Vehicles, Parts & Services
• Hudson Academy Professional Development
• Leadership Training & Employee Development
• Internal Advancement Opportunities
• Collaborative, Customer-Centric Culture

Take the Next Step in Your Leadership Career

If you're an experienced Automotive Service Manager who knows how to develop people, increase performance, improve the customer experience, and build a winning culture, we want to talk with you.

Lead the Team. Drive the Performance. Build the Culture.

Beaman Toyota and Hudson Automotive Group are Equal Opportunity Employers. We prohibit discrimination or harassment based on any characteristic protected by applicable federal, state, or local law.