Service Advisor/ASM

Wyatt Johnson Toyota; Clarksville (TN); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Vacation & Holidays

Yearly PTO Accrual

Employee Discounts on Services

Job summary

Wyatt Johnson Toyota, part of Hudson Automotive Group, seeks experienced Service Advisors for a high-volume, customer-focused service department. You will build lasting relationships, document service needs, and present maintenance options while coordinating with technicians to ensure timely, quality repairs.

The role rewards performance with strong earning potential and growth opportunities. With a loyal customer base and leadership support, you’ll have the tools to succeed in a dynamic

Qualifications

• Previous customer service experience required.
• Automotive service advising or automotive sales experience preferred.
• Proven track record of delivering outstanding customer experiences.
• Ability to effectively guide customers through the service process.
• Experience using CRM software and dealership technology platforms.
• Excellent communication and relationship-building skills.
• Strong emotional intelligence and problem-solving abilities.
• Self-motivated professional with a positive attitude and growth mindset.

Responsibilities

• Building lasting customer relationships through exceptional service experiences.
• Listening to customer concerns and accurately documenting service needs.
• Presenting maintenance recommendations and repair solutions.
• Communicating with technicians to ensure efficient repair processes.
• Providing timely updates and follow-up throughout the service visit.
• Ensuring every customer leaves with confidence in their service experience.
• Consistently meeting performance and customer satisfaction goals.

Skills

Customer service

Communication

CRM software

Problem solving

Relationship building

Team collaboration

Growth mindset

Emotional intelligence

Tools

CRM software

Job description

Job Details

Job Location: Wyatt Johnson Toyota - Clarksville, TN 37040

Salary Range: $75,000.00 - $120,000.00 Base+Commission/year

Job Shift: Open to Closing

Experienced Service Advisor

Wyatt Johnson Toyota | Hudson Automotive Group

Earn $75,000 - $120,000+ Per Year

The Grass Is Greener at Wyatt Johnson Toyota!

• $75,000 - $120,000+ Annual Earning Potential for Top Performers
• Toyota Manufacturer Incentives & Performance Bonuses
• Flexible 5-Day Work Week
• Yearly PTO Accrual
• Career Growth & Internal Advancement Opportunities
• Established Customer Base & High-Volume Service Drive

Join a Team Where Top Service Advisors Thrive

Are you an experienced Service Advisor looking for a dealership that values your expertise, rewards performance, and provides the opportunity to maximize your earning potential?

Wyatt Johnson Toyota, a proud member of Hudson Automotive Group, is seeking customer-focused, results-driven Experienced Service Advisors to join our award-winning service team. With a high-volume service department, loyal customer base, and strong leadership support, you'll have the tools and opportunities needed to build a successful and rewarding career.

If you're passionate about delivering exceptional customer experiences and want to work for one of the region's most successful Toyota dealerships, we want to hear from you.

Why Choose Wyatt Johnson Toyota?

• $75,000 - $120,000+ Yearly Earning Potential
• Additional Toyota Manufacturer Incentives & Bonuses
• Flexible 5-Day Work Schedule for Work-Life Balance
• Yearly PTO Accrual
• Paid Training & Continuous Professional Development
• Clear Career Path to Senior Leadership Roles
• Promote-From-Within Culture
• High-Traffic Service Department with Consistent Opportunity
• Supportive Leadership Team Invested in Your Success
• Part of a Growing Dealer Group with 50+ Locations Across the Southeast

What You'll Do

• Building lasting customer relationships through exceptional service experiences
• Listening to customer concerns and accurately documenting service needs
• Presenting maintenance recommendations and repair solutions
• Communicating with technicians to ensure efficient repair processes
• Providing timely updates and follow-up throughout the service visit
• Ensuring every customer leaves with confidence in their service experience
• Consistently meeting performance and customer satisfaction goals

What We're Looking For

• Previous customer service experience required
• Automotive service advising or automotive sales experience preferred
• Proven track record of delivering outstanding customer experiences
• Ability to effectively guide customers through the service process
• Experience using CRM software and dealership technology platforms
• Excellent communication and relationship-building skills
• Strong emotional intelligence and problem-solving abilities
• Self-motivated professional with a positive attitude and growth mindset

Comprehensive Benefits Package

• Medical, Dental & Vision Insurance
• Life Insurance
• 401(k) with Company Match
• Paid Vacation & Holidays
• Yearly PTO Accrual
• Employee Discounts on Products & Services
• Ongoing Training & Professional Development
• Advancement Opportunities Throughout Hudson Automotive Group
• Balanced Work Schedule

About Hudson Automotive Group

Founded in 1948, Hudson Automotive Group is a third-generation, family-owned and operated organization that has grown from a single dealership into one of the largest automotive groups in the Southeast, with 50+ dealerships and more than 4,000 employees across eight states.

Our dealerships have earned some of the industry's highest honors, including:

• Toyota President's Award
• Nissan Global Award
• Ford President's Award
• Honda President's Award

Qualifications