Toyota Service Lane Manager

Wyatt Johnson Toyota; Clarksville (TN); On-site; USD 1,116,000 - 1,339,000; Full time

Benefits offered by this job

Collaborative environment

Top compensation

Professional development

Medical insurance

401k with match

Paid vacation/Holidays

PTO days

Employee discounts

Paid training

Career growth

Job summary

Wyatt Johnson Toyota in Clarksville, TN is seeking an Experienced Service Lane Manager to lead our high-volume service team and deliver exceptional customer experience.

Open to coaching and developing a top-performing service drive staff, with a focus on achieving CSI goals and strong collaboration across departments. Competitive compensation and benefits are offered.

Qualifications

• 3-5 years of service advisor experience required.
• Previous service lane management experience preferred.
• Ability to coach and mentor service drive staff.
• CRM software experience (CDK preferred).
• Proven track record delivering outstanding customer service.

Responsibilities

• Develop, coach, and mentor service drive staff.
• Lead a high-performing service team to meet goals.
• Maintain CSI and customer satisfaction.
• Collaborate with departments to ensure seamless service process.

Skills

CRM experience

Service lane management

People leadership

Customer service focus

Tools

CDK

Job description

Job Details

Job Location: Wyatt Johnson Toyota - Clarksville, TN 37040

Salary Range: $100,000.00 - $120,000.00 Base+Commission/month

Job Shift: Open to Closing

Wyatt Johnson Toyota, part of Hudson Automotive Group, is on the lookout for an Experienced Service Lane Manager to join our award-winning, high-volume service team. Hudson Automotive is one of the largest and fastest-growing automotive dealer groups in the Southeast U.S., and we’re passionate about delivering an exceptional customer experience. If you’re an experienced Service Lane Manager with a track record of success developing, coaching and developing high performing service drive teams, it’s time to shift your career into gear with Wyatt Johnson Toyota!

What do we offer?

• Collaborative work environment and customer centric culture
• Top Compensation (Our top performing Service Lane Managers earning $120K + annually)
• Hudson Academy: Continuous Employee Professional Development
• Medical, Dental, Vision, and Life Insurance
• Employer Contributed 401k W/ Match
• Paid Vacation/Holidays
• Paid Time Off: All Full-time employees can accrue up to 10 PTO days per year
• Employee discounts on vehicles, products & services
• Paid Training/Employee Development
• Career growth/advancement opportunities within the dealership and our Auto Group
• Employee discounts on vehicles, products, and services

Who are we looking for?

• Energetic leader with the ability to develop and mentor a top performing service drive team.
• Leader with a proven track record of delivering on goals while maintaining the highest standards of customer service and satisfaction.
• Ability to collaborate with other departments and build great teams.

Qualifications:

• 3-5 Years of Previous Service Advisor experience is Required
• Previous Service Lane Management Experience Preferred
• Ability to develop, coach and mentor Service Drive Staff.
• Proven experience delivering a strong customer experience.
• Ability to successfully guide customers throughout the service process.
• Customer Relationship Management (CRM) Software Experience. (CDK experience preferred)
• Maintain accountability of supervised staff.
• Implement and follow a strong T.O. and CSI follow up process.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.