Entry-Level Volvo Automotive Service Advisor

Lovering Auto Group; Concord (NH); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Paid factory training

3 weeks PTO first year

401(k) matching

Medical, vision & dental benefits

Tuition assistance

Employee discounts

Wellness focus

Job summary

Lovering Volvo is looking for a Service Advisor to join our team. This is a customer service position in a fast-paced, team environment.

This person is responsible for communicating with customers regarding their vehicle repair and maintenance needs and to ensure all repairs and maintenance are completed correctly and efficiently. We offer competitive pay, paid factory training, and a full benefits package including 401K, medical, vision and dental, plus tuition assistance and employee

Qualifications

• Strong customer service mindset and communication skills.
• Ability to work in a fast-paced, team environment.
• Reliability, punctuality and a professional appearance.

Responsibilities

• Handle telephone and web inquiries regarding service work and appointments
• Provide an EXCELLENT customer service experience
• Prepare and process repair orders
• Advise customers on the care of their vehicles
• Consult with technicians regarding required repairs
• Review repair orders to ensure work is completed and additional work noted
• Explain completed work and charges to customers
• Maintain high customer satisfaction standards
• Maintain a professional appearance

Skills

Customer service

Communication

Team player

Punctuality

Positive attitude

Self-starter

Detail-oriented

Computer skills

CDK experience

Tools

CDK

Job description

Position Name:

Entry-Level Automotive Service Advisor

Location:

Concord, NH

Company:

Lovering Volvo Cars Concord

Position Description:

Lovering Volvo is looking for a Service Advisor to join our team. This is a customer service position in a fast-paced, team environment. This person is responsible for communicating with customers regarding their vehicle repair and maintenance needs and to ensure all repairs and maintenance are completed correctly and efficiently.

Compensation:

$40,000 -$50,000 annually

Job Responsibilities:

• Handle telephone and web inquiries regarding service work and appointments
• Provide an EXCELLENT customer service experience
• Prepare and process repair orders
• Advise customers on the care of their vehicles
• Consult with technicians regarding required repairs
• Review repair orders to ensure that the work has been completed and additional work required is noted
• Explain completed work and charges to customers
• Maintain high customer satisfaction standards
• Maintain a professional appearance

Job Requirements:

• Previous automotive experience is preferred but not required
• Customer service skills – the desire to go above and beyond for your customers
• Excellent communication skills – candidate needs to be a clear and confident communicator
• Team oriented – our environment encourages teamwork, when each of us succeed, we all succeed
• Reliable – the team around you can depend on you to be on time and to perform your job well
• Positive personality – we like to have fun and we like people who want to have fun with us. The glass is always half-full!
• Desire to grow within our organization
• Self-starter
• Detail-oriented
• Proficient with using computer systems, with experience using CDK a plus
• Strong work ethic

What We Will Provide for You:

• Competitive pay
• Paid factory training and in-house training program
• 3 weeks paid time off in the first year
• Employee matching 401K program
• Medical, vision and dental benefits (Anthem Blue Cross Blue Shield; company pays 50%)
• Higher education tuition assistance
• Employee purchase discounts
• Focus on employee wellness

About Us:

We are different from the typical car dealership. Or at least that's what our employees and customers think. We are in business because we know how to make buying and servicing a vehicle fun and easy. It starts with being transparent from the moment customers visit our website through when they take delivery of their new car. The living proof is in our reputation. We've been consistently rated Best Auto Dealer by Best of Surveys.

We are an equal opportunity employer. We do not discriminate in hiring, promotion, or other employment decisions on the basis of race, sex, color, pregnancy, religion, national origin, sexual orientation, marital status, disability, age, veteran, or any other basis protected by law. Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.