Automotive Service Manager

Auto Group; Fletcher (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Life Insurance

Paid Time Off

Employee Discounts

Career Growth Opportunities

Leadership and Professional Dev.

Company Events

Job summary

Hunter Automotive Group is seeking an experienced Service Manager to lead our Service Department. This on-site role focuses on delivering exceptional customer service, guiding customers through repairs, and supporting a proactive team.

We value problem solving, process improvement, and accountability within a family-owned, long-established company. You will manage estimates, warranty considerations, and the billing process while promoting Hunter's Core Values in daily operations.

Qualifications

• Previous automotive service experience is required.
• Strong verbal and written communication skills.
• Friendly, outgoing, customer-focused personality.
• Ability to lead a team and manage workflow.

Responsibilities

• Guide customers through the service and repair process and keep them informed.
• Prepare accurate estimates and review repair recommendations.
• Lead and support service team members to achieve department goals.
• Ensure paperwork and billing are completed accurately.
• Identify opportunities to improve processes and department performance.
• Deliver a consistent, high-quality customer experience.

Skills

Customer service

Leadership

Communication

Problem solving

Tools

Dealership software

Job description

Service Manager

Join the Hunter Automotive Group Team

Hunter Automotive Group is looking for an experienced, outgoing, and customer-focused Service Manager to lead our Service Department. This is a great opportunity for an automotive professional who enjoys working with customers, supporting a team, solving problems, and helping create an exceptional service experience.

As a Service Manager, you will play an important role in guiding customers through the service and repair process while supporting your team and ensuring the department operates efficiently. We are looking for someone who is confident, organized, proactive, and committed to delivering outstanding customer service.

As a fourth-generation, family-owned company, Hunter Automotive Group has proudly served Western North Carolina since 1940. We provide the stability of an established company while offering opportunities for career growth and professional development.

What You'll Do

Customer Experience

• Welcome service customers with a friendly and professional attitude.
• Listen to customer concerns and identify their needs.
• Explain recommended repairs and services clearly.
• Present factory-recommended maintenance and services.
• Keep customers informed about the progress of their vehicles.
• Provide detailed explanations of completed work and final invoices.
• Build strong, long-term relationships with customers.

Service Operations

• Prepare accurate estimates and review repair recommendations.
• Identify repairs that may be covered under manufacturer warranties.
• Ensure service paperwork and billing are completed accurately.
• Help maintain an efficient workflow throughout the service department.
• Address customer concerns and find effective solutions.
• Support the service team in delivering a consistent, high-quality customer experience.

Leadership & Team Support

• Lead and support service team members to achieve department goals.
• Promote teamwork, accountability, and continuous improvement.
• Help train and develop team members.
• Lead by example and demonstrate Hunter's Core Values in daily interactions.
• Identify opportunities to improve processes and overall department performance.

What We're Looking For

• Previous automotive service experience is required.
• Previous leadership or management experience preferred.
• Strong verbal and written communication skills.
• Friendly, outgoing, and customer-focused personality.
• Strong problem-solving and decision-making abilities.
• Ability to think quickly and effectively in a fast-paced environment.
• Basic computer skills and ability to learn dealership software.
• Strong organizational and multitasking skills.
• Professional attitude and strong work ethic.

Benefits & Perks

• Competitive Pay
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Company Match
• Life Insurance
• Wellness Program
• Paid Time Off
• Employee Discounts
• Career Growth Opportunities
• Leadership and Professional Development Programs
• Company Events and Celebrations
• Positive, Team-Oriented Work Environment

About Hunter Automotive Group

At Hunter Automotive Group, our Core Focus is to improve the quality of life for our employees, customers, and community. We believe in developing our employees, promoting from within, and creating opportunities for long-term career growth.

Our Core Values

• Honesty
• Continuous Improvement
• Strong Work Ethic
• Positive Attitude

Hunter Automotive Group is an Equal Opportunity Employer.