Automotive Service Manager

Ford Albany; Americus (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Short-term disability, Life and AD&D,

401(k) retirement plan

Paid time off and holidays

Employee vehicle and service discounts

People-first culture with teamwork and

Job summary

Powerhouse Automotive Group is seeking a Service Manager to lead the service department, drive customer satisfaction, and manage staff development while ensuring profitability and compliance with manufacturer and dealership standards.

The role requires strong leadership, knowledge of service operations, and proficiency with dealership management systems. Join a team-focused environment committed to delivering high-quality service experiences.

Qualifications

• Candidates should have prior automotive service management or fixed operations leadership experience.
• Deep understanding of service dept operations, KPIs, and financial performance is required.
• Knowledge of manufacturer programs, warranty processes, and compliance requirements is essential.
• Demonstrated leadership, coaching, and team development abilities.
• Excellent communication, time-management, organization, and problem-solving skills.
• Ability to thrive in a fast-paced dealership environment with competing priorities.
• Proficiency with dealership management systems and service software.
• Must be authorized to work in the United States.
• Able to pass background screening, drug test, and MVR as applicable.

Responsibilities

• Lead, manage, and develop service department staff including advisors, technicians, and support.
• Oversee daily service operations for workflow efficiency and on-time repairs.
• Set and monitor department goals and objectives.
• Improve customer satisfaction scores and service retention.
• Ensure compliance with manufacturer standards and dealership procedures.
• Manage labor and parts profitability and departmental metrics.
• Collaborate with Parts, Sales, and Accounting to support dealership objectives.
• Ensure training and certifications for technicians are up to date.
• Coordinate training and send staff to appropriate schools.
• Monitor payroll and daily productivity reports.
• Follow up on parts orders to ensure availability.
• Address customer concerns professionally and timely.
• Attend managers’ meetings and maintain a safe service environment.
• Assist in recruiting, onboarding, coaching, and performance management.

Skills

Automotive service management

Service department operations

KPIs and financial performance

Manufacturer programs

Warranty processes

Compliance requirements

Leadership and coaching

Team development

Communication

Time management

Organization

Problem solving

Fast-paced dealership environment

Prioritization

Dealership management systems (DMS)

Service software proficiency

Work authorization (US)

Background check, drug test, MVR

Tools

Dealership Management Systems

Service software

Job description

Description

The Service Manager is responsible for leading and overseeing all aspects of the service department, including operations, customer satisfaction, employee development, and financial performance. This role ensures the service department operates efficiently, profitably, and in compliance with manufacturer and dealership standards while delivering a consistently positive customer experience.

Why Work With Us

• Medical, dental, and vision insurance??
• Short-term disability, Life and AD&D,?and?supplemental insurance??
• 401(k) retirement plan?
• Paid time off and paid holidays??
• Employee vehicle and service discounts??
• People-first culture with a focus on teamwork and respect?

Job Duties

• Lead, manage, and develop service department staff, including advisors, technicians, and support team members.
• Oversee daily service operations to ensure workflow efficiency, quality repairs, and on-time delivery.
• Forecasts goals and objectives for the department and strives to meet them.
• Monitor and improve customer satisfaction scores and service retention.
• Ensure compliance with manufacturer standards, warranty policies, and dealership procedures
• Manage departmental performance metrics including labor sales, parts sales, productivity, and profitability.
• Collaborate with Parts, Sales, and Accounting departments to support overall dealership objectives.
• Ensures technicians remain in compliance with up-to-date, regular training and certifications as needed.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Address customer concerns and escalated issues in a professional and timely manner.
• Attends managers’ meetings.
• Maintain a safe, organized, and professional service department environment.
• Support recruiting, onboarding, coaching, and performance management of service team members.

Requirements

Qualifications & Experience

• Previous automotive service management or fixed operations leadership experience preferred.
• Strong understanding of service department operations, KPIs, and financial performance.
• Knowledge of manufacturer programs, warranty processes, and compliance requirements.
• Proven leadership, coaching, and team development skills.
• Excellent communication, time-management, organization, and problem-solving abilities.
• Ability to work in a fast-paced dealership environment and manage competing priorities.
• Proficiency with dealership management systems and service software.
• Must be authorized to work in the United States.
• Able to successfully pass a background screening, drug test, and motor vehicle record (MVR) check, as applicable.

Powerhouse Automotive Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information or any other protected status as outlined by federal, state, or local laws. We are committed to providing reasonable accommodations to individuals with disabilities throughout the hiring process.