Service Manager

John Jones Auto Group; Salem (IN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with match

Paid time off

Job summary

John Jones Auto Group is seeking an experienced Automotive Service Manager to lead the service department and drive operational excellence. The role involves overseeing daily service operations, supervising technicians and service advisors, and delivering high-quality repairs while maintaining exceptional customer satisfaction.

The ideal candidate brings strong automotive knowledge, leadership experience, and a customer-focused mindset to foster efficiency, profitability, and team development

Qualifications

• Strong technical automotive knowledge is required.
• Proven ability to manage a team of technicians and advisors.
• Organized, approachable, and customer-focused demeanor is essential.
• Experience in a dealership setting is a plus.

Responsibilities

• Oversee daily service operations and ensure smooth workflow.
• Lead and hire technicians and service advisors; distribute work assignments.
• Act as liaison between technicians and customers to communicate repairs and timelines.
• Prioritize services to maximize efficiency and customer satisfaction.
• Ensure high-quality repairs and accurate reporting to customers.
• Provide concierge support to owners via phone or in person to ensure a positive experience.
• Mentor and develop the service team for ongoing performance improvements.
• Drive profitability through effective scheduling, parts usage, and labor optimization.
• Cultivate a welcoming and professional service experience for all customers.

Skills

Technical automotive knowledge

Demonstrated ability to manage others

Organized and friendly personality

Dealership experience preferred

Job description

At John Jones Auto Group, we're more than just a place to work - we're a family. Our dealership is built on values like integrity, innovation, and customer satisfaction. We're proud to support the career growth of our team members and provide ongoing training, competitive pay, and benefits that reflect our commitment to our staff's well-being. Whether you're looking to advance your automotive career or start fresh, we invite you to be part of our journey.

Job Description:

We are seeking an experienced Automotive Service Manager to lead our growing service department. The ideal candidate will have a strong background in automotive repair, and proven leadership skills. In this role, you'll oversee daily service operations, manage a team of technicians and advisors, ensure high-quality repairs, and deliver an exceptional customer experience. A focus on efficiency, profitability, and team development is essential.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of customers' experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
• Manage and hire technicians and service advisors
• Interview and make new hires
• Distribute work between technicians
• Prioritize required services
• Ensure customers have a positive dealership experience
• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
• Spend quality time building relationships with the customers

Qualifications

• Technical automotive knowledge
• Demonstrated ability to manage others
• Organized and friendly personality
• Dealership experience preferred

Benefits:

• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Professional development opportunities

John Jones Auto Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.