Automotive Service Manager

Ford Albany; Northern (KY); Hybrid; USD 75,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Short-term disability

Life and AD&D insurance

401(k) retirement plan

Paid time off

Paid holidays

Employee vehicle discounts

Service discounts

Job summary

Powerhouse Automotive Group in Kentucky is seeking a Service Manager to lead the service department, drive efficiency, and ensure customer satisfaction. You will manage advisors and technicians, monitor KPIs, coach staff, and collaborate with Parts, Sales, and Accounting to meet dealership goals.

The role requires enforcing manufacturer standards and training compliance while maintaining a professional work environment. This position offers standard benefits and growth opportunities.

Qualifications

• Previous automotive service management or fixed operations leadership preferred.
• Strong understanding of service operations, KPIs, and financial performance.
• Knowledge of manufacturer programs, warranty processes, and compliance requirements.
• Proven leadership, coaching, and team development skills.
• Excellent communication, time-management, organization, and problem-solving abilities.
• Ability to work in a fast-paced dealership environment and manage competing priorities.
• Proficiency with dealership management systems and service software.
• Must be authorized to work in the United States.
• Able to pass a background screening, drug test, and MVR check.

Responsibilities

• Lead, manage, and develop service department staff, including advisors, technicians, and support team members.
• Oversee daily service operations to ensure workflow efficiency, quality repairs, and on-time delivery.
• Forecasts goals and objectives for the department and strives to meet them.
• Monitor and improve customer satisfaction scores and service retention.
• Ensure compliance with manufacturer standards, warranty policies, and dealership procedures
• Manage departmental performance metrics including labor sales, parts sales, productivity, and profitability.
• Collaborate with Parts, Sales, and Accounting departments to support overall dealership objectives.
• Ensures technicians remain in compliance with up-to-date, regular training and certifications as needed.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Address customer concerns and escalated issues in a professional and timely manner.
• Attends managers’ meetings.
• Maintain a safe, organized, and professional service department environment.
• Support recruiting, onboarding, coaching, and performance management of service team members.

Skills

Leadership

KPIs

Finance basics

Communication

Problem solving

Time management

Organization

Dealership software

Tools

Dealership software

Job description

Description

The Service Manager is responsible for leading and overseeing all aspects of the service department, including operations, customer satisfaction, employee development, and financial performance. This role ensures the service department operates efficiently, profitably, and in compliance with manufacturer and dealership standards while delivering a consistently positive customer experience.

Why Work With Us

• Medical, dental, and vision insurance??
• Short-term disability, Life and AD&D,?and?supplemental insurance??
• 401(k) retirement plan?
• Paid time off and paid holidays??
• Employee vehicle and service discounts??
• People-first culture with a focus on teamwork and respect?

Job Duties

• Lead, manage, and develop service department staff, including advisors, technicians, and support team members.
• Oversee daily service operations to ensure workflow efficiency, quality repairs, and on-time delivery.
• Forecasts goals and objectives for the department and strives to meet them.
• Monitor and improve customer satisfaction scores and service retention.
• Ensure compliance with manufacturer standards, warranty policies, and dealership procedures
• Manage departmental performance metrics including labor sales, parts sales, productivity, and profitability.
• Collaborate with Parts, Sales, and Accounting departments to support overall dealership objectives.
• Ensures technicians remain in compliance with up-to-date, regular training and certifications as needed.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Address customer concerns and escalated issues in a professional and timely manner.
• Attends managers’ meetings.
• Maintain a safe, organized, and professional service department environment.
• Support recruiting, onboarding, coaching, and performance management of service team members.

Requirements

Qualifications & Experience

• Previous automotive service management or fixed operations leadership experience preferred.
• Strong understanding of service department operations, KPIs, and financial performance.
• Knowledge of manufacturer programs, warranty processes, and compliance requirements.
• Proven leadership, coaching, and team development skills.
• Excellent communication, time-management, organization, and problem-solving abilities.
• Ability to work in a fast-paced dealership environment and manage competing priorities.
• Proficiency with dealership management systems and service software.
• Must be authorized to work in the United States.
• Able to successfully pass a background screening, drug test, and motor vehicle record (MVR) check, as applicable.

Powerhouse Automotive Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information or any other protected status as outlined by federal, state, or local laws. We are committed to providing reasonable accommodations to individuals with disabilities throughout the hiring process.