Auto Service Manager - Lead Team, Delight Customers

Auto Group; Fletcher (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Life Insurance

Paid Time Off

Employee Discounts

Career Growth Opportunities

Leadership and Professional Dev.

Company Events

Job summary

Hunter Automotive Group is seeking an experienced Service Manager to lead our Service Department. This on-site role focuses on delivering exceptional customer service, guiding customers through repairs, and supporting a proactive team.

We value problem solving, process improvement, and accountability within a family-owned, long-established company. You will manage estimates, warranty considerations, and the billing process while promoting Hunter's Core Values in daily operations.

Qualifications

• Previous automotive service experience is required.
• Strong verbal and written communication skills.
• Friendly, outgoing, customer-focused personality.
• Ability to lead a team and manage workflow.

Responsibilities

• Guide customers through the service and repair process and keep them informed.
• Prepare accurate estimates and review repair recommendations.
• Lead and support service team members to achieve department goals.
• Ensure paperwork and billing are completed accurately.
• Identify opportunities to improve processes and department performance.
• Deliver a consistent, high-quality customer experience.

Skills

Customer service

Leadership

Communication

Problem solving

Tools

Dealership software

Job description

Hunter Automotive Group is seeking an experienced Service Manager to lead our Service Department. This on-site role focuses on delivering exceptional customer service, guiding customers through repairs, and supporting a proactive team.

We value problem solving, process improvement, and accountability within a family-owned, long-established company. You will manage estimates, warranty considerations, and the billing process while promoting Hunter's Core Values in daily operations.