Service Department Leader — Drive Customer Experience & Growth

AutoNation Inc; Las Vegas (NV); On-site; USD 112,000 - 134,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Employee vehicle discounts

YouDecide deals

DRVPNK cancer charity partnership

Job summary

AutoNation is seeking a Service Manager to lead the dealership's service department, driving production, controlling costs, and building a loyal client base while maintaining CSI standards. You will collaborate with parts and sales teams, document personnel actions, mentor staff, ensure safety, and manage department assets.

Responsibilities include budget support, supplier bids, training, and enforcing policies; compensation is commission-based with strong earning potential within a Fortune 200

Qualifications

• Proven leadership experience
• Strategic thinking and execution skills
• Passion for innovation and people development

Responsibilities

• Assist all subordinate service and sales personnel in all phases of their job descriptions
• Properly document employee behavior that may result in punitive actions such as termination
• Report to management any circumstances that compromise the integrity of the dealership
• Work with the parts department to ensure proper stocking of high-use parts
• Collect accounts receivable for service work
• Obtain competitive bids on tools, equipment, sublet repairs, supplies
• Ensure safety policies are followed and accidents are reported
• Maintain up-to-date technical publications and manuals
• Quality check completed jobs
• Maintain shop equipment in proper working condition
• Manage customer complaints fairly and promptly
• Apply effective service sales techniques
• Meet with fixed operations director and general manager monthly to review performance
• Communicate with customers to prevent issues and handle escalations
• Maintain records and warranty parts retention per manufacturer policies
• Maintain high workmanship standards and CSI targets
• Serve as liaison with factory representatives in the absence of leadership
• Build relationships with customers to encourage repeat business
• Monitor staffing and turnover levels
• Ensure proper repair order flow for warranty and business needs
• Maintain required reporting systems
• Engage with vocational/technical schools for recruitment
• Direct and schedule department activities
• Hire, train, and motivate staff
• Comply with federal/state/local regulations affecting service and parts operations
• Assist in developing annual service budget
• Maintain CSI above manufacturer/dealership averages

Skills

Leadership

Strategic thinking

People development

Job description

AutoNation is seeking a Service Manager to lead the dealership's service department, driving production, controlling costs, and building a loyal client base while maintaining CSI standards. You will collaborate with parts and sales teams, document personnel actions, mentor staff, ensure safety, and manage department assets.

Responsibilities include budget support, supplier bids, training, and enforcing policies; compensation is commission-based with strong earning potential within a Fortune 200