Automotive Service Leader: Drive Performance & Experience

Larson Dodge; Puyallup (WA); On-site; USD 100,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

AD&D

PTO & Holidays

Employee Assistance Program

401(k) matching

Job summary

Larson Automotive Group is seeking an experienced Automotive Service Manager to lead a busy service department with 30-40 technicians and advisors, aligning with the Director of Fixed Operations to drive performance and a top-tier customer experience.

You will manage daily workflow, forecast goals, develop the budget, monitor KPIs, and coach staff, while partnering with dealership leadership to achieve strong CSI results.

Qualifications

• Strong leadership and people-management skills for a large service team.
• Ability to drive performance and maintain customer experience.
• Experience coaching and developing service staff to meet goals.
• Proven aptitude for managing fast-paced dealership operations.

Responsibilities

• Oversee day-to-day performance and success of the service department.
• Lead a team of approximately 30-40 service employees.
• Forecast department goals and manage the monthly operating budget.
• Monitor productivity, profitability, and customer satisfaction KPI's.
• Hire, train, coach, and evaluate service staff; uphold performance standards.
• Collaborate with leadership to achieve CSI objectives and retention.
• Maintain dealer/manufacturer reporting and adhere to policies.

Skills

Leadership

Team management

Customer service

Communication

Employee development

Tools

CDK

WI Advisor

Job description

Larson Automotive Group is seeking an experienced Automotive Service Manager to lead a busy service department with 30-40 technicians and advisors, aligning with the Director of Fixed Operations to drive performance and a top-tier customer experience.

You will manage daily workflow, forecast goals, develop the budget, monitor KPIs, and coach staff, while partnering with dealership leadership to achieve strong CSI results.