Automotive Service Leader: Drive Team Performance

Midpoint Chevrolet Buick GMC; Roanoke (VA); In loco; USD 85.000 - 135.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

PTO & Holidays

Career Growth

Employee Discounts

Descrizione del lavoro

Berglund Automotive in Virginia seeks an Automotive Service Manager to lead the service department, drive performance, and elevate the customer experience. You will build a strong team, coach advisors and technicians, and foster a culture of accountability and continuous improvement.

Work closely with Parts and Sales to ensure a seamless dealership experience, comply with policies, and deliver exceptional service.

Competenze

• Proven experience as Automotive Service Manager.
• Leadership of service teams and coaching.
• Strong communication and customer service skills.
• Experience with DMS and service software.

Mansioni

• Lead all daily operations of the service department to drive performance, profitability, and customer satisfaction.
• Recruit, train, coach, and motivate service advisors, technicians, and support staff to achieve their full potential.
• Foster a customer-first culture that delivers exceptional service and creates lasting customer relationships.
• Monitor workflow, productivity, repair quality, and department performance to ensure efficient operations and timely vehicle delivery.
• Work closely with the Parts and Sales teams to create a seamless dealership experience for every customer.
• Ensure compliance with all company policies, manufacturer requirements, safety regulations, and industry best practices.
• Promote a positive, accountable, and high-performing team culture focused on continuous improvement.

Conoscenze

Leadership

Team development

Customer service

Problem-solving

Strumenti

DMS

Service Software

Microsoft Office

Descrizione del lavoro

Berglund Automotive in Virginia seeks an Automotive Service Manager to lead the service department, drive performance, and elevate the customer experience. You will build a strong team, coach advisors and technicians, and foster a culture of accountability and continuous improvement.

Work closely with Parts and Sales to ensure a seamless dealership experience, comply with policies, and deliver exceptional service.