Automotive Service Manager: Lead a High-Performance Team

Rohrman Auto Group; Fort Wayne (IN); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Paid Leave (Maternity & Paternity)

Paylocity Pay On Demand

Employee Discounts

Training & Mentorship

Tenure & Recognition

Company Events

Job summary

Rohrman Automotive Group is seeking a Service Manager to lead the service department, drive daily operations, and deliver exceptional customer experiences. You will motivate staff, optimize workflows, and ensure repairs are completed efficiently while upholding high quality standards.

In this hands‑on leadership role, you will monitor KPIs, coach technicians, and collaborate with advisors to enhance profitability and customer satisfaction.

Qualifications

• High school diploma or GED required; automotive training preferred.
• Experience in automotive dealership service management.
• Proven ability to lead a team and improve productivity.
• Knowledge of repair order workflow and warranty procedures.
• Strong leadership and communication skills.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Oversee daily service department operations, including workflow, scheduling, technician productivity, and overall performance.
• Hire, train, coach, and develop Service Advisors, Technicians, and support staff to meet department goals.
• Monitor KPIs such as labor sales, productivity, efficiency, customer satisfaction, and profitability.
• Ensure repair orders are managed effectively and vehicles are completed timely.
• Coordinate with the Parts Department to support repair workflow and parts availability.
• Maintain compliance with manufacturer requirements, dealership policies, and safety standards.
• Conduct team meetings and performance reviews to improve results.
• Develop strategies with leadership to improve customer retention and department growth.

Skills

Team leadership

Customer focus

Analytical skills

Problem solving

Communication

Education

High school diploma or GED

Automotive training

Job description

Rohrman Automotive Group is seeking a Service Manager to lead the service department, drive daily operations, and deliver exceptional customer experiences. You will motivate staff, optimize workflows, and ensure repairs are completed efficiently while upholding high quality standards.

In this hands‑on leadership role, you will monitor KPIs, coach technicians, and collaborate with advisors to enhance profitability and customer satisfaction.