Service Manager

Larson Dodge; Puyallup (WA); On-site; USD 100,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

AD&D

PTO & Holidays

Employee Assistance Program

401(k) matching

Job summary

Larson Automotive Group is seeking an experienced Automotive Service Manager to lead a busy service department with 30-40 technicians and advisors, aligning with the Director of Fixed Operations to drive performance and a top-tier customer experience.

You will manage daily workflow, forecast goals, develop the budget, monitor KPIs, and coach staff, while partnering with dealership leadership to achieve strong CSI results.

Qualifications

• Strong leadership and people-management skills for a large service team.
• Ability to drive performance and maintain customer experience.
• Experience coaching and developing service staff to meet goals.
• Proven aptitude for managing fast-paced dealership operations.

Responsibilities

• Oversee day-to-day performance and success of the service department.
• Lead a team of approximately 30-40 service employees.
• Forecast department goals and manage the monthly operating budget.
• Monitor productivity, profitability, and customer satisfaction KPI's.
• Hire, train, coach, and evaluate service staff; uphold performance standards.
• Collaborate with leadership to achieve CSI objectives and retention.
• Maintain dealer/manufacturer reporting and adhere to policies.

Skills

Leadership

Team management

Customer service

Communication

Employee development

Tools

CDK

WI Advisor

Job description

Description

Full-Time: $100,000 - 180,000 annually, depending on manufacturer and compensation plan

Reports to: Director of Fixed Operations

Lead a High-Performing Service Department

Larson Automotive Group is looking for an experienced Automotive Service Manager who knows how to lead people, drive performance, and create an exceptional experience for both customers and employees.

This is an opportunity to take the lead of one of our 9 service departments and make a measurable impact. We are looking for someone who understands the pace and demands of a busy dealership service operation and can bring together advisors, technicians, and support staff to keep the department productive, profitable, and focused on the customer.

If you are a strong automotive leader who enjoys developing a team, improving processes, and taking ownership of results, we want to hear from you.

What You'll Be Responsible For

As Service Manager, you will oversee the day-to-day performance and overall success of the service department. You will work closely with dealership leadership and the Director of Fixed Operations to establish goals, improve department performance, and maintain a strong customer experience.

• Your responsibilities will include:
• Leading and supporting a team of approximately 30-40 service employees
• Managing the daily workflow and production of a busy service drive
• Forecasting department goals, objectives, and performance
• Developing and managing the department's monthly operating budget
• Monitoring productivity, profitability, customer satisfaction, and other key performance indicators
• Maintaining reporting required by dealership leadership and the manufacturer
• Hiring, training, coaching, motivating, and developing service department employees
• Delegating work effectively and holding team members accountable for performance
• Conducting performance evaluations and addressing employee performance or disciplinary matters when necessary
• Partnering with the General Manager and dealership leadership to achieve strong CSI results
• Following up on unsold service customers and identifying opportunities to improve retention
• Providing consistent, professional, and enthusiastic leadership
• Ensuring the department operates in accordance with company policies and procedures
• Performing other duties as needed to support the dealership and service operation

What We're Looking For

We are looking for a leader who understands automotive service operations and knows how to earn the trust of both employees and customers.

The strongest candidates will bring:

• Automotive dealership service experience
• Previous leadership or management experience within a service department
• Experience as a Service Advisor, Technician, or in another hands-on fixed operations role
• Strong leadership, communication, and employee-development skills
• The ability to manage a fast-paced department while maintaining attention to customer experience and operational results
• Experience working with dealership performance goals, budgets, and manufacturer expectations
• Strong organizational and problem-solving skills
• Experience with CDK and/or WI Advisor is a plus

Why Larson Automotive Group?

At Larson Automotive Group, our Service Managers have the opportunity to lead established teams while having a direct impact on the performance and culture of their department. You'll be part of an automotive group with eight service departments and a leadership team that understands the dealership business.

We are looking for someone who doesn't simply maintain a department—we want a leader who sees opportunities, develops people, and wants to build something stronger.

Compensation

$100,000 - 180,000 annually, depending on manufacturer and applicable compensation plan.

Actual compensation may vary based on dealership/manufacturer assignment, experience, qualifications, and the applicable compensation structure.

Larson Automotive Benefits

Larson Automotive Group offers a comprehensive group medical insurance program to eligible full-time employees. Coverage begins the first of the month following completion of 60 days of continuous employment. Employees may choose from four medical plans designed to accommodate different needs and budgets, including one plan available at no employee premium cost.

Benefit-eligible employees also receive company-paid $10,000 Life Insurance and $40,000 AD&D coverage. Employees must maintain an average of at least 32 hours per week to be considered full-time for benefit eligibility.

Additional voluntary benefit options include vision, dental, supplemental life and AD&D, long-term disability, short-term disability, accident, hospital, and pet insurance.

Larson Automotive Group also provides employees with access to an Employee Assistance Program (EAP). This confidential third-party resource provides support and referrals for a variety of personal needs, including counseling, financial difficulties, substance abuse, mental health concerns, family matters, and more, at no cost to the employee.

Retirement

Our 401(k) retirement plan is available to eligible employees age 21 and older after completing two months of employment. Employees are automatically enrolled at a 3% contribution rate, which increases by 1% annually for the first three years unless the employee elects otherwise.

Larson Automotive Group currently matches 50% of the first 4% contributed by the employee. Employees may also elect a flat-dollar contribution amount, and a Roth contribution option is available. Employees may change or opt out of their contributions in accordance with plan terms.

Paid Time Off & Holidays

Hourly and salaried employees receive six paid holidays each year.

Employees begin accruing PTO from their first day worked and become eligible to use accrued PTO after 90 days of employment.

Current PTO accrual rates are:

• First 2 years: 1 hour of PTO for every 40 hours worked
• 3-10 years: 1.53 hours of PTO for every 40 hours worked
• 10+ years: 2.30 hours of PTO for every 40 hours worked

Employee Vehicle Purchase Programs

Larson Automotive Group offers employee vehicle purchasing programs across the vehicle brands we represent. Available programs vary by dealership and manufacturer.

Join Larson Automotive Group

If you're ready to lead a team, take ownership of a service operation, and help drive the continued success of one of our dealerships, we'd like to hear from you.

Equal Employment Opportunity

We are dedicated to creating a workplace free from discrimination and harassment based on race, color, gender, national origin, age, religion, sex, disability, or any other protected status. This commitment extends to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, and more. We uphold a harassment-free environment for everyone, including vendors, contractors, and other non-employees.

Washington Applicant Notice

Larson Automotive Group complies with applicable Washington State employment laws. The compensation range listed in this posting reflects the expected compensation range for this position at the time of posting. Actual compensation may vary based on factors including dealership or manufacturer assignment, experience, qualifications, and the applicable compensation plan.

Benefits described in this posting are subject to eligibility requirements and the terms and conditions of the applicable benefit plans and company policies.

Requirements

• 2-4 years related experience and/or training.
• Ability to read, analyze and interpret general business and/or governmental regulations.
• Ability to write reports and various business documents clearly and concisely.
  Basic mathematical aptitude including discounts, interest, and commissions.
• Ability to drive manual and automatic transmission.
• Highly capable problem solver.
• Effective communication skills
• Clean driving record
• Willing to submit to a background check & drug screen.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions