Automotive Service Manager — Lead a High-Performance Team

Preston Automotive Group; Wilmington (DE); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Medical/dental/vision insurance

401(k) plan with match

Birthday paid day off

Employee vehicle discounts

Training and development

Career advancement

Job summary

The Preston Automotive Group in Delaware seeks an experienced Automotive Service Manager to lead our service department and elevate customer satisfaction. You will mentor technicians and service advisors, optimize workflow, and drive service quality with a focus on safety and performance.

You will manage budgeting, monitor KPIs, and collaborate with parts and other departments to ensure seamless operations while fostering a culture of growth and accountability.

Qualifications

• Five or more years of automotive service management experience preferred.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• In-depth knowledge of automotive systems, diagnostics, and repair processes.
• Proficiency in using automotive service software and tools.
• Budgeting and financial management experience.
• ASE certification or equivalent is a plus.
• Commitment to safety and compliance.

Responsibilities

• Cultivate, mentor, and lead a team of automotive technicians and service advisors.
• Monitor and optimize the workflow in the service department to ensure timely and efficient service delivery.
• Maintain a high level of customer satisfaction by addressing inquiries, concerns, and resolving issues promptly.
• Collaborate with parts department leadership to ensure shared success.
• Implement and enforce safety protocols and compliance with industry standards.
• Track and analyze key performance metrics to improve department efficiency and profitability.
• Collaborate with other departments to ensure seamless operations.
• Maintain accurate records of service history, vehicle repairs, and inventory.
• Train, mentor, and develop staff to enhance their skills and knowledge.
• Stay current with industry trends and technology advancements.
• Manage budgeting, cost control, and financial performance of the service department.
• Ensure all employees adhere to company policies and procedures.

Skills

Team leadership

Service management

Customer service

Diagnostics knowledge

Shop management software

Budgeting

Safety compliance

Communication skills

Problem solving

Staff development

Industry knowledge

Education

High school diploma

ASE certification

Tools

Diagnostics tools

Shop management software

Job description

The Preston Automotive Group in Delaware seeks an experienced Automotive Service Manager to lead our service department and elevate customer satisfaction. You will mentor technicians and service advisors, optimize workflow, and drive service quality with a focus on safety and performance.

You will manage budgeting, monitor KPIs, and collaborate with parts and other departments to ensure seamless operations while fostering a culture of growth and accountability.