Automotive Service Leader & Customer Experience

Brakes Plus; Richardson (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Disability insurance

Paid time off

Bereavement pay

Paid holidays

Job summary

Brakes Plus in Richardson, TX is seeking an Automotive Service Advisor to uphold our high standards of service and teamwork. You will lead a motivated service team, develop technicians, and work closely with customers to deliver an industry-leading experience.

We require at least 2 years in a Service Advisor role, strong leadership, safety awareness, and excellent communication. Compensation ranges from $40,000 to $60,000 annually, with a comprehensive benefits program.

Qualifications

• Minimum of 2 years’ experience in a Service Advisor/Writer role.
• Excellent leadership and store management skills.
• Ability to work in a fast-paced environment.
• Excellent verbal and written communication.
• Proven track record of exceeding business objectives.
• Solid knowledge of OSHA laws.
• Valid driver's license.

Responsibilities

• Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Creates a highly motivated team environment/climate
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Coaching service department teammates on all operational issues
• Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Evaluating performance and productivity of all service department personnel
• Managing parts inventory and outside purchases, as well as updating and restocking all in-house parts when needed
• Ensuring store safety, including the use of and maintenance of safety equipment
• Ensuring equipment/hardware layout and positioning within the service department
• Supervising shop area, equipment and teammates for compliance with company safety procedure
• Ensures that proper inspections are being conducted

Skills

Leadership

Store management

Team mentoring

Communication

Customer service

Time management

OSHA knowledge

Driver's license

Service advisor exp

Job description

Brakes Plus in Richardson, TX is seeking an Automotive Service Advisor to uphold our high standards of service and teamwork. You will lead a motivated service team, develop technicians, and work closely with customers to deliver an industry-leading experience.

We require at least 2 years in a Service Advisor role, strong leadership, safety awareness, and excellent communication. Compensation ranges from $40,000 to $60,000 annually, with a comprehensive benefits program.