Automotive Service Lead — Team Manager & Career Growth

Meineke - 4672-01; Cary (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Opportunity for advancement

Training & development

401(k) matching

Health insurance

Job summary

Meineke - 4672-01 in Cary, IL is seeking a Service Advisor with strong communication and customer relationship skills to support our automotive service center. You will oversee service advisors and handle inquiries, documentation, and workflow.

The role emphasizes leadership, ensuring repairs are completed timely, mentoring staff, and maintaining high customer satisfaction while driving department profitability. Previous management experience and automotive knowledge are preferred.

Qualifications

• High school diploma or GED is required; a bachelor’s degree is preferred.
• Valid driver’s license with a clean driving record is required.
• Pre-employment drug and background screening is required.
• At least two years of experience as a service writer or service advisor; experience as a service manager is preferred.
• Deep understanding of automotive technology and repair services is required.

Responsibilities

• Manage a team of automotive service professionals to ensure high employee morale and customer satisfaction while maintaining profitability.
• Ensure repairs and maintenance tasks are completed in a timely manner.
• Mentor employees on best practices for improving sales and customer service techniques.
• Oversee day-to-day operations of the service department.
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records.

Skills

Communication skills

Customer relationship management

People management

Service writer knowledge

Automotive knowledge

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

Meineke - 4672-01 in Cary, IL is seeking a Service Advisor with strong communication and customer relationship skills to support our automotive service center. You will oversee service advisors and handle inquiries, documentation, and workflow.

The role emphasizes leadership, ensuring repairs are completed timely, mentoring staff, and maintaining high customer satisfaction while driving department profitability. Previous management experience and automotive knowledge are preferred.