Automotive Service Advisor

Meineke Car Care Center; Shelbyville (IN); On-site; USD 38,000 - 64,000; Full time

Job summary

Meineke Car Care Center in Shelbyville, IN is seeking an Automotive Service Advisor to join our team. You will guide customers through service write-ups, communicate repair options, and coordinate with technicians to ensure timely updates.

The role emphasizes strong communication, professional presentation, and a team-oriented mindset to deliver excellent customer service and maintaining accurate service history.

Qualifications

• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Positive attitude and reliability.
• Strong automotive knowledge or relevant experience.
• Team-oriented with willingness to collaborate.

Responsibilities

• Schedule customer service appointments
• Greeting customers in a professional manner
• Accurate write-up of customer concerns
• Convey expected costs and obtain approval for repairs
• Tracking of the vehicle and communicating progress to the customer
• Maintaining excellent customer satisfaction
• Performing any additional task assigned by management
• Maintain accurate records of customer interactions, service history, and repairs performed
• Follow up with customers to ensure satisfaction and address any concerns
• Upsell additional services or accessories as appropriate
• Collaborate with the parts department to order necessary parts for repairs

Skills

Communication skills

Professional appearance

Positive attitude

Automotive knowledge

Team player

Job description

Invest in yourself and your career at Meineke Car Care Center. We provide the career guidance, training, & tools to help YOU succeed.

Meineke is looking for an experienced Automotive Service Advisor. To be successful in this position you will need to be reliable, professional, and ready to make a move toward a long-term career with unlimited earning potential. Our shop is a family, and we treat each employee as such.

Responsibilities:

• Schedule customer service appointments
• Greeting customers in a professional manner
• Accurate write-up of customer concerns
• Convey expected costs and obtain approval for repairs
• Tracking of the vehicle and communicating progress to the customerMaintaining excellent customer satisfaction
• Performing any additional task assigned by management
• Automotive Service Advisor / Writer Qualifications:
• Excellent communication skills
• Professional appearance
• Positive attitude
• Strong automotive knowledge or previous automotive-related experience
• Commitment to being a team player

Additional duties:

- Maintain accurate records of customer interactions, service history, and repairs performed

- Follow up with customers to ensure satisfaction and address any concerns

- Upsell additional services or accessories as appropriate

- Collaborate with the parts department to order necessary parts for repairs

Requirements:

• Previous experience in automotive service advising or related field preferred
• Strong knowledge of auto body repair, vehicle maintenance, and mechanical systems
• Excellent communication and interpersonal skills
• Ability to build rapport with customers and provide exceptional customer service
• Proficient in using computer software for service writing and estimates
• Detail-oriented with strong organizational skills
• Valid driver's license

Please note that all positions at our dealership are paid positions. We value our employees' contributions and offer competitive compensation packages.