Automotive Service Lead & Team Coach

Grease Monkey International; Ypsilanti (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

FullSpeed Automotive is seeking an Assistant Manager at the Ypsilanti location to lead daily operations, supervise the team, and ensure fast, high-quality automotive service.

The role involves hands-on work in the service bay, front counter, and back office, mentoring technicians and service advisors, managing schedules, and upholding safety and brand standards. Excellent communication and a strong work ethic are essential.

Qualifications

• 1+ years of experience in a retail, automotive service, or customer-facing leadership role.
• Strong communication and interpersonal skills, with the ability to lead and motivate a team.
• Comfortable working in a fast-paced, hands-on environment that includes time in the service bay.
• Basic math and cash-handling skills; comfortable using point-of-sale and inventory systems.
• Valid driver's license with a clean driving record.
• Ability to stand for extended periods and lift up to 50 lbs as needed.
• Availability to work flexible hours, including weekends and some holidays.
• High school diploma or equivalent required.

Responsibilities

• Support the Store Manager in supervising daily operations, stepping in to lead the location in the manager's absence.
• Coach, train, and motivate technicians and service advisors to deliver consistent, high-quality service.
• Assist with scheduling team members to ensure proper coverage during peak hours and busy seasons.
• Help onboard and train new team members on service procedures, point-of-sale systems, and customer service standards.
• Foster a positive, team-oriented work environment that reflects FullSpeed Automotive's values.
• Greet customers, explain services, and ensure every visit reflects the brand's commitment to speed, quality, and trust.
• Resolve customer concerns or complaints promptly and professionally, escalating to the Store Manager when needed.
• Assist with tracking daily sales, productivity, and key performance metrics.

Skills

Retail leadership

Communication skills

Cash handling

Valid driver's license

Physical stamina

Weekend availability

Education

High school diploma or equivalent

Tools

POS software

Inventory systems

Job description

FullSpeed Automotive is seeking an Assistant Manager at the Ypsilanti location to lead daily operations, supervise the team, and ensure fast, high-quality automotive service.

The role involves hands-on work in the service bay, front counter, and back office, mentoring technicians and service advisors, managing schedules, and upholding safety and brand standards. Excellent communication and a strong work ethic are essential.