Automotive Service Lead — KPI-Driven Growth

Sonic-Automotive; Santa Monica (CA); On-site; USD 96,000 - 120,000; Full time

Benefits offered by this job

401k plan with company match

Paid Time Off accrual

Closed for Thanksgiving day and/ or**

Employee discounts on purchasing and/"

Job summary

Sonic Automotive's Land Rover Santa Monica location is seeking an experienced Assistant Service Manager to oversee daily service department operations and lead a team of service advisors and technicians. You will ensure customer satisfaction, drive performance, and manage workflow to meet dealer objectives.

The role requires strong leadership, excellent communication, and a proven track record in automotive service management.

Qualifications

• 3-5 years of experience as a Service Manager in an automotive dealership.
• Comprehensive understanding of automotive service repair and maintenance processes.
• Proficiency with dealership management software and other computer applications.
• Strong customer service, communication, and interpersonal skills.
• Demonstrated ability to lead, manage, and motivate a team effectively.
• High school diploma or equivalent.
• Valid driver’s license with a clean driving record.
• Ability to pass pre-employment background checks, MVR, and drug testing.

Responsibilities

• Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.
• Develop and implement service department processes to optimize efficiency and workflow.
• Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
• Monitor and analyze department KPIs to drive improvement and maximize profitability.
• Provide training, development, and mentorship to service team members.
• Maintain compliance with all dealership policies, procedures, and industry regulations.
• Oversee the scheduling of work, staff shifts, and labor management to control costs.
• Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
• Collaborate with other dealership departments to promote a cohesive work environment.
• Forecast department goals, manage budgets, and align operations with overall dealership objectives.

Skills

Leadership

Customer service

Communication

Team management

Interpersonal skills

Tools

Dealership management software

Job description

Sonic Automotive's Land Rover Santa Monica location is seeking an experienced Assistant Service Manager to oversee daily service department operations and lead a team of service advisors and technicians. You will ensure customer satisfaction, drive performance, and manage workflow to meet dealer objectives.

The role requires strong leadership, excellent communication, and a proven track record in automotive service management.