Service Advisor - Land Rover Beverly Hills

Sonic Automotive, Inc.; Los Angeles (CA); On-site; USD 125,000 - 175,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Paid time off (PTO)

Job summary

Sonic Automotive, Inc. seeks a Service Advisor for Land Rover Beverly Hills in Los Angeles, CA. The role requires excellent customer service and communication skills, as you will schedule service appointments and provide accurate estimates for repairs.

With a starting pay of $19 per hour plus commission, the on-target earnings can range from $125,000 to $175,000 annually. The company offers competitive benefits, award-winning training, and a supportive work environment.

Qualifications

• Associate experience required in customer service.
• Ability to communicate effectively with customers.
• Strong problem-solving skills in a service environment.

Responsibilities

• Schedules service appointments and gathers customer data.
• Greets customers in a timely, friendly manner.
• Provides accurate written cost estimates for labor and parts.
• Checks on repair progress and contacts customers with updates.
• Test-drives vehicles or refers to the technician.
• Maintains Customer Satisfaction Index standards.
• Advises customers on vehicle maintenance.

Skills

Customer service

Communication

Problem-solving

Job description

Service Advisor - Land Rover Beverly Hills in Los Angeles, CA at Sonic Automotive

Job Type: Customer Service

Experience: Associate

About

Land Rover Beverly Hillsis one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Salary: $19 / hour plus commission, based on performance

On-Target Earnings (OTE): $125000 to $175000 annually based on performance

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.