Automotive Service Lead - Team Growth & Perks

Sonic Automotive; Santa Monica (CA); On-site; USD 96,000 - 120,000; Full time

Benefits offered by this job

401k plan with company match

Paid Time Off accrual

Closed for Thanksgiving day and Christ

Employee discounts on purchasing andLe

Job summary

Land Rover Santa Monica is seeking an experienced Assistant Service Manager to oversee daily operations of the service department and lead the team to achieve performance goals. This role focuses on delivering exceptional customer satisfaction and driving efficiency across service workflows.

Join a Sonic Automotive family dealership with opportunities for growth within a Fortune 500 company. Full-time schedule, competitive compensation, and ongoing professional development available.

Qualifications

• 3-5 years of experience as a Service Manager in an automotive dealership setting.
• Comprehensive understanding of automotive service repair and maintenance processes.
• Proficiency with dealership management software and other computer applications.
• Strong customer service, communication, and interpersonal skills.
• Demonstrated ability to lead, manage, and motivate a team effectively.
• Exceptional organizational and problem-solving abilities.
• High school diploma or equivalent.
• Valid driver’s license with a clean driving record.
• Ability to pass pre-employment background checks, MVR, and drug testing.
• Preferred Qualifications: Experience with the Toyota brand and familiarity with OEM standards.
• Additional training or certifications related to automotive service management.

Responsibilities

• Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.
• Develop and implement service department processes to optimize efficiency and workflow.
• Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
• Monitor and analyze department KPIs to drive improvement and maximize profitability.
• Provide training, development, and mentorship to service team members.
• Maintain compliance with all dealership policies, procedures, and industry regulations.
• Oversee the scheduling of work, staff shifts, and labor management to control costs.
• Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
• Collaborate with other dealership departments to promote a cohesive work environment.
• Forecast department goals, manage budgets, and align operations with overall dealership objectives.

Skills

Leadership

Customer service

Communication

Team management

Labor management

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Tools

Dealership management software

Job description

Land Rover Santa Monica is seeking an experienced Assistant Service Manager to oversee daily operations of the service department and lead the team to achieve performance goals. This role focuses on delivering exceptional customer satisfaction and driving efficiency across service workflows.

Join a Sonic Automotive family dealership with opportunities for growth within a Fortune 500 company. Full-time schedule, competitive compensation, and ongoing professional development available.