Assistant Service Manager - Land Rover Santa Monica

Sonic Automotive; Santa Monica (CA); On-site; USD 96,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with company match

Paid Time Off accrual

Closed for Thanksgiving day and Xmas

Employee discounts on service and car购

Job summary

Land Rover Santa Monica, part of the Sonic Automotive family, seeks an experienced Assistant Service Manager to lead the service team and uphold exceptional customer satisfaction. You will oversee daily operations, coordinate advisors and technicians, and drive performance to meet departmental goals.

This full-time role requires 3–5 years in service management, a solid understanding of automotive repair processes, and proficiency with dealership software.

Qualifications

• 3–5 years of experience as a Service Manager in automotive dealerships.
• Comprehensive understanding of automotive service repair and maintenance.
• Proficiency with dealership management software and other computer applications.
• Strong customer service, communication, and interpersonal skills.
• Demonstrated ability to lead, manage, and motivate a team.

Responsibilities

• Lead and manage service team to maintain performance and customer service.
• Develop and implement service department processes to improve efficiency.
• Ensure timely completion of service documentation including repair orders.
• Monitor KPIs to drive improvement and profitability.
• Provide training and mentorship to team members.
• Oversee scheduling, labor management, and budgets.
• Address customer concerns and exceed service expectations.
• Collaborate with other departments to ensure cohesion.
• Forecast goals and align with dealership objectives.

Skills

Customer service

Communication

Interpersonal skills

Leadership

Problem-solving

Organizational skills

Education

High school diploma or equivalent

Tools

Dealership management software

Computer applications

Job description

At Land Rover Santa Monica, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

At Land Rover Santa Monica, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Summary:

We are seeking an experienced Assistant Service Manager for Land Rover Santa Monica. The ideal candidate will help oversee daily operations of the service department, ensuring exceptional customer satisfaction and leading the team to achieve performance goals.

Compensation

• $96,000 - $120,000 / year
  • If meeting and exceeding service department quotas and goal

Schedule

• FULL TIME
• 5 days / 2 days off
• Sundays off
• Weekend availability required

Duties and Responsibilities:

• Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.
• Develop and implement service department processes to optimize efficiency and workflow.
• Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
• Monitor and analyze department KPIs to drive improvement and maximize profitability.
• Provide training, development, and mentorship to service team members.
• Maintain compliance with all dealership policies, procedures, and industry regulations.
• Oversee the scheduling of work, staff shifts, and labor management to control costs.
• Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
• Collaborate with other dealership departments to promote a cohesive work environment.
• Forecast department goals, manage budgets, and align operations with overall dealership objectives.

Qualifications

• 3-5 years of experience as a Service Manager in an automotive dealership setting.
• Comprehensive understanding of automotive service repair and maintenance processes.
• Proficiency with dealership management software and other computer applications.
• Strong customer service, communication, and interpersonal skills.
• Demonstrated ability to lead, manage, and motivate a team effectively.
• Exceptional organizational and problem-solving abilities.
• High school diploma or equivalent.
• Valid driver’s license with a clean driving record.
• Ability to pass pre-employment background checks, MVR, and drug testing.

Preferred Qualifications

• Experience with the Toyota brand and familiarity with OEM standards.
• Additional training or certifications related to automotive service management.

Additional Information

Benefits

• Medical, dental, vision insurance
• 401k plan with company match
• Paid Time Off accrual
• Closed for Thanksgiving day and Christmas day
• Employee discounts on purchasing and leasing cars
• Opportunities for career advancement within a Fortune 500 company

All your information will be kept confidential according to EEOC guidelines

*The Assistant Service Manager Position has a Pay Scale consisting of the following elements and ranges.. The position may also pay commission compensation which is based on the value or amount of revenue and profits achieved from the Service Department from $0.00 (if quotas are not met) without any upper limit other than department performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit *