Automotive Service Lead: Customer Experience & Growth

Meineke Car Care Centers, Inc.; Amarillo (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Opportunity for advancement

Comprehensive benefits package

Job summary

A leading automotive service provider is seeking a Service Advisor in Amarillo, Texas. The ideal candidate will manage service department operations, ensuring customer satisfaction and employee morale. Responsibilities include overseeing service advisors, handling customer inquiries, and managing documentation. Requirements include strong communication skills, a clean driving record, and at least two years of experience in automotive service. The role offers competitive compensation and opportunities for advancement.

Qualifications

• At least two years of experience as an automotive service writer or service advisor is required.
• Valid state‑issued driver’s license and clean driving record are required.
• Successful completion of a pre‑employment drug and background screening.

Responsibilities

• Manage a team of automotive service professionals.
• Ensure repairs and maintenance tasks are completed on time.
• Mentor employees on best practices for sales and customer service.

Skills

Communication skills

Customer relationship management

Service writing capabilities

Education

High school diploma or GED

Bachelor’s degree (preferred)

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement

Benefits/Perks

• Competitive Compensation
• Career Advancement
• Training and Development
• Comprehensive Benefits Package
• Employee Discounts
• Positive Work Environment
• Locally-Owned
• Cutting-Edge Tools and Equipment:
• Work-Life Balance

Job Summary

We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation.

Responsibilities

• Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
• Ensure repairs and maintenance tasks are completed in a timely manner
• Mentor employees on best practices for improving sales and customer service techniques
• Oversee day-to-day operations of the service department
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Qualifications

• High school diploma or GED required bachelor’s degree preferred
• Valid state-issued driver’s license and clean driving record are required
• Successful completion of a pre-employment drug and background screening
• At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred
• Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required

Why Meineke?

• Meineke values personal and professional growth.
• Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.
• Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.
• With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.