Automotive Service & Sales Consultant

Meineke - 2977; Warner Robins (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Performance bonus

Employee discounts

Paid time off

Career advancement

Training & development

Positive work environment

Locally owned

Job summary

Meineke in Warner Robins, GA is seeking a Full-Time Service Advisor to join our busy automotive service center. The ideal candidate will have strong communication, customer relationship skills, and solid service-writing capability to guide repairs and upsell where appropriate.

You will manage customer inquiries, document services, and coordinate with technicians to ensure timely, quality work. A positive, drama-free team environment is emphasized, with opportunities for career advancement and

Qualifications

• Need strong communication and customer service abilities.
• Experience in service writing and basic product knowledge.
• Sales experience is a plus but not required.

Responsibilities

• Manage a team of service professionals to maintain morale and customer satisfaction.
• Communicate with customers from first phone call through checkout and follow-up.
• Ensure repairs and maintenance tasks are completed in a timely manner.
• Learn and apply best practices to improve sales and customer service.
• Manage service department paperwork including invoices and repair orders.

Skills

Communication skills

Customer relationship management

Sales experience

Service writing

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Paid time off

Benefits/Perks

• Competitive Compensation
• Career Advancement
• Training and Development
• Employee Discounts
• Positive Work Environment
• Locally-Owned

Job Summary

We are looking for a Full-Time Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writing capabilities, and previous sales experience. Automotive experience is a plus, but not required.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, addressing customer inquiries and managing required documentation. We have a great team working environment and want to keep it that way, NO DRAMA ALLOWED!

Responsibilities

• Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
• Communicate with customers through every step of the process, from initial phone call to check out to follow up
• Ensure repairs and maintenance tasks are completed in a timely manner
• Learn and apply best practices for improving sales and customer service techniques
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Qualifications

• High school diploma or GED required bachelor’s degree preferred
• Valid state-issued driver’s license and clean driving record are required
• Successful completion of a pre-employment drug and background screening
• Quick learner with ability to work independently
• Experience as an automotive service advisor is a plus, but not required
• Prior understanding of automotive technology, automotive service technician job duties, and automotive repair services is preferred but not required

Why Meineke?

• Meineke values personal and professional growth.
• Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.
• Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.
• With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.