Automotive Service Growth BDR - Lead Gen & Appointments

Jerry Hunt SuperCenter; Salisbury (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

401(k) matching

Job summary

Jerry Hunt SuperCenter is seeking a Service Business Development Representative to drive service leads, nurture customer relationships, and grow the dealership’s service appointments. You will work with the service team to promote maintenance packages, manage CRM records, and support sales targets.

The ideal candidate has a strong customer service background, excellent communication skills, and the drive to succeed in a fast-paced automotive environment at our Salisbury, NC location.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Experience in sales or automotive industry preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead Generation: Proactively identify and generate new service leads through outbound calls, and emails.
• Customer Outreach: Contact existing customers and prospects to promote service offerings, including maintenance packages, repairs, and other value-added services.
• Appointment Scheduling: Set service appointments for customers, ensuring a seamless process from lead generation to booking.
• Follow-Up: Track and follow up on leads to ensure service appointments are scheduled and customers are engaged.
• Relationship Building: Develop and maintain relationships with new and existing customers, ensuring repeat business and high customer satisfaction.
• Data Management: Record all customer interactions in the dealership's CRM system, maintaining accurate and up-to-date records of leads, contacts, and appointments.
• Collaboration: Work closely with the service team, including service advisors and managers, to ensure that all leads are followed up with and appointments are managed effectively.
• Market Knowledge: Stay up-to-date on current service offerings, promotions, and new technologies to provide accurate information to customers.
• Sales Support: Assist in achieving service department sales targets and contribute to the overall performance of the dealership.

Skills

Sales experience

Customer service

CRM experience

Communication skills

Multitasking

Education

High school diploma

College degree preferred

Tools

CRM software

Microsoft Office

Job description

Jerry Hunt SuperCenter is seeking a Service Business Development Representative to drive service leads, nurture customer relationships, and grow the dealership’s service appointments. You will work with the service team to promote maintenance packages, manage CRM records, and support sales targets.

The ideal candidate has a strong customer service background, excellent communication skills, and the drive to succeed in a fast-paced automotive environment at our Salisbury, NC location.