Service BDR

Jerry Hunt SuperCenter; Salisbury (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

401(k) matching

Job summary

Jerry Hunt SuperCenter is seeking a Service Business Development Representative to drive service leads, nurture customer relationships, and grow the dealership’s service appointments. You will work with the service team to promote maintenance packages, manage CRM records, and support sales targets.

The ideal candidate has a strong customer service background, excellent communication skills, and the drive to succeed in a fast-paced automotive environment at our Salisbury, NC location.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Experience in sales or automotive industry preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead Generation: Proactively identify and generate new service leads through outbound calls, and emails.
• Customer Outreach: Contact existing customers and prospects to promote service offerings, including maintenance packages, repairs, and other value-added services.
• Appointment Scheduling: Set service appointments for customers, ensuring a seamless process from lead generation to booking.
• Follow-Up: Track and follow up on leads to ensure service appointments are scheduled and customers are engaged.
• Relationship Building: Develop and maintain relationships with new and existing customers, ensuring repeat business and high customer satisfaction.
• Data Management: Record all customer interactions in the dealership's CRM system, maintaining accurate and up-to-date records of leads, contacts, and appointments.
• Collaboration: Work closely with the service team, including service advisors and managers, to ensure that all leads are followed up with and appointments are managed effectively.
• Market Knowledge: Stay up-to-date on current service offerings, promotions, and new technologies to provide accurate information to customers.
• Sales Support: Assist in achieving service department sales targets and contribute to the overall performance of the dealership.

Skills

Sales experience

Customer service

CRM experience

Communication skills

Multitasking

Education

High school diploma

College degree preferred

Tools

CRM software

Microsoft Office

Job description

Job Overview

As a Service Business Development Representative (BDR) at Jerry Hunt Supercenter, you will play a pivotal role in generating new service leads, nurturing existing client relationships, and driving service appointments to support the growth of the service department. The ideal candidate will have a strong customer service background, excellent communication skills, and a passion for the automotive industry.

Key Responsibilities

• Lead Generation: Proactively identify and generate new service leads through outbound calls, and emails.
• Customer Outreach: Contact existing customers and prospects to promote service offerings, including maintenance packages, repairs, and other value-added services.
• Appointment Scheduling: Set service appointments for customers, ensuring a seamless process from lead generation to booking.
• Follow-Up: Track and follow up on leads to ensure service appointments are scheduled and customers are engaged.
• Relationship Building: Develop and maintain relationships with new and existing customers, ensuring repeat business and high customer satisfaction.
• Data Management: Record all customer interactions in the dealership's CRM system, maintaining accurate and up-to-date records of leads, contacts, and appointments.
• Collaboration: Work closely with the service team, including service advisors and managers, to ensure that all leads are followed up with and appointments are managed effectively.
• Market Knowledge: Stay up-to-date on current service offerings, promotions, and new technologies to provide accurate information to customers.
• Sales Support: Assist in achieving service department sales targets and contribute to the overall performance of the dealership.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Previous experience in sales, customer service, or the automotive industry preferred.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficient in using CRM software and Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced environment while maintaining a high level of customer service.

Physical Demands

• Ability to sit or stand for extended periods.
• Occasional light lifting and carrying of materials.

Compensation

• Competitive base salary plus commission.
• Benefits package (medical, dental, vision, etc.)
• Paid time off and holiday pay.

Working Conditions

• Typical working hours will be during standard dealership hours (may include evenings or weekends based on dealership needs).

Work schedule

• 8 hour shift
• Monday to Friday
• Day shift

Supplemental pay

• Commission pay
• Bonus pay

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• 401(k) matching