Automotive Service Facility Manager — Growth & Operations

AAA-The Auto Club Group; North Carolina; Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Complimentary AAA membership with road

Adoption assistance program

Descripción de la vacante

AAA-The Auto Club Group in North Carolina is seeking a Facility Manager to oversee daily operations, financial performance, and the customer experience at an automotive service facility. You will lead and develop the team, manage workflow, and drive operational excellence to meet service standards.

This role requires strong leadership, financial acumen, and exceptional communication. You will partner with regional leadership, ensure safety, manage staffing, and promote services across lines

Formación

• High school diploma, GED, and/or equivalent experience required.
• Valid driver’s license required.
• Two or more years of experience with automotive or truck systems including supervisory, management, and project management responsibilities.
• Strong business and financial acumen with the ability to analyze data, identify opportunities and risks, and make sound business decisions.
• Proven leadership skills with the ability to build effective teams, develop partnerships, and drive results.
• Strong communication and interpersonal skills, with the ability to work effectively with employees, customers, peers, and leadership.
• Results-oriented and able to perform effectively in a fast-paced environment while managing competing priorities and challenging situations.
• Bachelor’s Degree preferred.

Responsabilidades

• Oversee daily shop operations, including financial performance, payroll, expenses, inventory, scheduling, and shop efficiency.
• Monitor sales, profit and loss, and key performance metrics; implement action plans to achieve productivity, revenue, and profitability goals.
• Lead, develop, and supervise all Car Care/Car Care Plus team members through hiring, coaching, performance management, training, and recognition.
• Partner with Area and Regional leadership on staffing, compensation, promotions, disciplinary actions, and other employment decisions.
• Ensure adequate staffing and operational support to meet customer service and repair demands.
• Deliver a high level of customer satisfaction by resolving concerns, identifying customer needs, and promoting services across business lines.
• Maintain a safe, compliant workplace by enforcing safety standards, investigating incidents, and implementing corrective actions.

Conocimientos

Leadership

Financial acumen

Team development

Communication

Data analysis

Problem solving

Operations management

Educación

Bachelor’s Degree preferred

Descripción del empleo

AAA-The Auto Club Group in North Carolina is seeking a Facility Manager to oversee daily operations, financial performance, and the customer experience at an automotive service facility. You will lead and develop the team, manage workflow, and drive operational excellence to meet service standards.

This role requires strong leadership, financial acumen, and exceptional communication. You will partner with regional leadership, ensure safety, manage staffing, and promote services across lines