Automotive Service Center Manager

AAA-The Auto Club Group; Durham (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

AAA membership with roadside assitance

Tuition assistance

Professional certification support

Paid holidays

Job summary

The Auto Club Group in Durham, NC is seeking a Facility Manager to oversee daily operations, financial performance, and customer experience at the automotive service facility. You will lead and develop a team, optimize workflow, and ensure safety and service quality.

This role drives business results through strong leadership, data-driven decision making, and effective staffing, with a focus on customer satisfaction and operational excellence.

Qualifications

• High school diploma, GED, and/or equivalent experience required.
• Valid driver's license required.
• 2+ years of experience supervising, managing or leading projects in automotive/truck services.
• Strong business and financial acumen with data analysis and risk assessment skills.
• Proven leadership to develop partnerships and drive results.
• Strong communication and interpersonal skills for collaboration at all levels.
• Able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee daily shop operations including financial performance, payroll, expenses, inventory, scheduling, and efficiency.
• Monitor sales, profit and loss, and KPIs; implement action plans to improve productivity and revenue.
• Lead, develop, and supervise Car Care/Car Care Plus team members through coaching and performance management.
• Partner with Area and Regional leadership on staffing, compensation, promotions, and disciplinary actions.
• Ensure staffing and operational support to meet customer service and repair demands.
• Deliver high customer satisfaction by resolving concerns and promoting services across lines.
• Maintain a safe, compliant workplace by enforcing safety standards and investigating incidents.

Skills

Operations management

Financial acumen

Leadership and coaching

Communication and interpersonal skills

Strategic thinking

Education

Bachelor's Degree preferred

Job description

The Auto Club Group in Durham, NC is seeking a Facility Manager to oversee daily operations, financial performance, and customer experience at the automotive service facility. You will lead and develop a team, optimize workflow, and ensure safety and service quality.

This role drives business results through strong leadership, data-driven decision making, and effective staffing, with a focus on customer satisfaction and operational excellence.