Auto Service Advisor: Customer Experience & Sales

AAA-The Auto Club Group; North Carolina; On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

AAA membership

Health insurance

401(k) plan

Paid time off

Tuition assistance

Adoption assistance

Job summary

AAA The Auto Club Group in North Carolina is seeking a Service Advisor to be the primary contact for customers through the vehicle service process. You will assess needs, advise on maintenance and repairs, prepare repair orders, and liaise with technicians to ensure quality work and customer satisfaction.

The role requires strong customer service, communication, and organizational skills, with the ability to manage multiple priorities in a fast-paced service center environment.

Qualifications

• High school diploma or GED required.
• Valid state driver’s license required.
• Minimum six months customer service or sales experience.
• Strong communication and consultative sales skills.
• Able to work in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for customers, providing a professional and positive service experience from check-in through vehicle pickup.
• Schedule appointments, document vehicle concerns, create repair orders, and provide clear estimates for recommended services and repairs.
• Review technician findings and use a consultative approach to recommend maintenance and repair services based on customer needs and vehicle history.
• Coordinate with technicians to ensure accurate communication, efficient workflow, and timely completion of repairs.
• Process payments, collect required deposits, maintain accurate records, and support customer satisfaction goals.
• Promote company products and services, identify additional customer needs, and assist with inventory and other service department operations as needed.

Skills

Customer service

Sales experience

Communication skills

Team player

Multitasking

Problem solving

Education

High school diploma/GED

Technical school certification

Bachelor’s degree preferred

Job description

AAA The Auto Club Group in North Carolina is seeking a Service Advisor to be the primary contact for customers through the vehicle service process. You will assess needs, advise on maintenance and repairs, prepare repair orders, and liaise with technicians to ensure quality work and customer satisfaction.

The role requires strong customer service, communication, and organizational skills, with the ability to manage multiple priorities in a fast-paced service center environment.