Automotive Service Experience Specialist

AutoNation; Spring (TX); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Maternity benefits

Employee vehicle/parts discounts

Job summary

AutoNation is seeking a Service Advisor to join our nationwide team in Spring, TX. You will bridge between service technicians and customers, explain recommendations clearly, and identify up-sell opportunities to keep vehicles safe.

Responsibilities include scheduling, meeting sales and CSI targets, and coordinating with technicians and parts staff to ensure timely work while delivering an outstanding customer experience.

Qualifications

• High school diploma or equivalent is required.
• Excellent customer service and communication skills.
• Ability to meet sales goals and work with technology.

Responsibilities

• Set, confirm and prepare for appointments for a great service experience.
• Meet or exceed targeted sales goals and the targeted customer satisfaction index.
• Greet customers and determine vehicle needs through walk-arounds and test drives.
• Explain service technician recommendations in easy-to-understand language.
• Produce repair orders with cost and time estimates with full transparency.
• Communicate with technicians and parts staff to ensure timely completion of work.

Skills

Customer service

Communication skills

Sales ability

Technology aptitude

Education

High school diploma or equivalent

Tools

CRM software

Job description

AutoNation is seeking a Service Advisor to join our nationwide team in Spring, TX. You will bridge between service technicians and customers, explain recommendations clearly, and identify up-sell opportunities to keep vehicles safe.

Responsibilities include scheduling, meeting sales and CSI targets, and coordinating with technicians and parts staff to ensure timely work while delivering an outstanding customer experience.