Automotive Service Consultant

AutoNation; Hayward (CA); On-site; USD 33,000 - 78,000; Full time

Benefits offered by this job

Health insurance

401k matching

Employee discounts

Job summary

AutoNation is seeking a Service Advisor to join our nationwide service departments, acting as the go-between for service technicians and customers. You’ll set appointments, explain technician recommendations in clear language, and identify up-sell opportunities to keep vehicles safe.

In this commission-based role, you’ll meet sales targets and customer satisfaction goals, greet customers, assess vehicle needs, and prepare transparent repair estimates.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Valid in-state driver’s license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Communication

Consultative selling

Interpersonal skills

Organizational skills

Technology aptitude

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor to join our nationwide service departments, acting as the go-between for service technicians and customers. You’ll set appointments, explain technician recommendations in clear language, and identify up-sell opportunities to keep vehicles safe.

In this commission-based role, you’ll meet sales targets and customer satisfaction goals, greet customers, assess vehicle needs, and prepare transparent repair estimates.