Automotive Service Advisor

Haley Automotive Group; Roanoke (VA); On-site; USD 45,000 - 75,000; Full time

Job summary

Haley Toyota of Roanoke is seeking a Service Advisor to act as the liaison between customers and the service department, greeting clients and understanding their vehicle needs. You will translate problems into repair instructions and provide cost estimates, coordinating service appointments and keeping customers informed throughout repairs.

Responsibilities include writing repair orders, managing warranties, processing invoices, and following up with customers after service to ensure

Qualifications

• Excellent listening and verbal communication skills.
• Strong understanding of automotive systems and components.
• Ability to explain technical information clearly to customers.
• Excellent interpersonal skills to handle customer interactions and build loyalty.
• Organizational skills to multitask and maintain records.

Responsibilities

• Greet customers and build a trusting relationship.
• Inspect vehicles and assess service needs.
• Translate customer problems into clear instructions for technicians.
• Manage service appointments and coordinate with staff for efficient workflow.
• Provide written cost estimates and obtain customer approval for repairs.
• Process repair orders and invoices and handle warranty repairs.
• Follow up with customers after service to ensure satisfaction.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sales Roanoke, VA, US

2 days ago Requisition ID: 2743

Salary Range: $45,000.00 To $75,000.00 Annually

Haley Toyota of Roanoke is seeking a Service Advisor. The Automotive Service Advisor acts as a liaison between customers and the service department, greeting customers, understanding their vehicle's needs, and communicating those needs to technicians. Key responsibilities include explaining repair and maintenance options, providing cost estimates, coordinating service appointments, and keeping customers informed throughout the repair process. They are also responsible for administrative tasks like writing repair orders, managing warranties, and ensuring customer satisfaction.

Key responsibilities

• Customer Interaction: Greet customers, listen to their concerns, and build a strong, trusting relationship.
• Service and Repair Coordination:
  • Inspect vehicles and assess service needs.
  • Translate customer problems into clear instructions for technicians.
  • Manage service appointments and coordinate with technicians to ensure efficient workflow.
  • Communicate repair progress and timelines to the customer.
• Technical Explanation: Explain required services, maintenance schedules, and repair options in a way that is easy for the customer to understand.
• Sales and Administration:
  • Provide written cost estimates and obtain customer approval for repairs.
  • Process and verify accurate repair orders and invoices.
  • Administer new and used vehicle warranty repairs.
  • Follow up with customers after service to ensure satisfaction.
• Internal Communication: Serve as a central point of contact between the customer, service manager, technicians, and parts department.
• Problem-Solving: Identify repeat repairs and work with technicians to find cost-effective solutions for the customer.

Essential skills

• Communication: Excellent listening and verbal skills to effectively explain technical information to customers and coordinate with staff.
• Technical Knowledge: Strong understanding of automotive systems and components to diagnose issues and explain repairs accurately.
• Customer Service: Strong interpersonal skills to handle customer stress and build long-term loyalty.
• Organizational Skills: Ability to multitask, manage time effectively, and maintain accurate records.
• Problem-Solving: Ability to quickly diagnose and resolve issues for both the customer and the service department.

Certificates, License, Registrations

• Automotive Service Excellence (ASE) Certifications (Preferred or Required?)
• Valid and Clean Driver's License (Required)