Automotive Service Advisor — Customer Care & Tech Liaison

MAN; Cornelius (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Retirement plan with company match

Paid time off and holidays

Employee discounts on parts, service, and vehicles

Training and career advancement opportunities

Job summary

A local automotive service provider in Cornelius, NC is looking for an enthusiastic Automotive Service Advisor to enhance customer satisfaction and manage service operations effectively. The role involves greeting customers, evaluating their vehicle issues, and ensuring transparent communication with both customers and technicians. Previous automotive customer service experience is preferred. Competitive compensation and benefits including retirement plans and training opportunities are offered.

Qualifications

• Prior experience in automotive customer service or service writing preferred.
• Solid knowledge of automotive systems and repair terminology.
• Valid driver's license and clean driving record.

Responsibilities

• Greet customers and assess their vehicle concerns.
• Recommend services based on vehicle conditions and history.
• Create and manage repair orders, ensuring accuracy.

Skills

Customer service experience

Knowledge of automotive systems

Strong communication skills

Organizational skills

Multitasking abilities

Education

Associate's degree or equivalent

Job description

A local automotive service provider in Cornelius, NC is looking for an enthusiastic Automotive Service Advisor to enhance customer satisfaction and manage service operations effectively. The role involves greeting customers, evaluating their vehicle issues, and ensuring transparent communication with both customers and technicians. Previous automotive customer service experience is preferred. Competitive compensation and benefits including retirement plans and training opportunities are offered.