Automotive Service Experience Lead

Webb Hyundai; Highland (IN); Vor Ort; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental & Vision

Voluntary benefits

LifeLock insurance

Paid time off

401(k) with company matching

Family-owned

Positive work environment

Zusammenfassung

Webb Hyundai in Highland, IN is seeking a Service Advisor – full time to guide customers through vehicle needs and coordinate technician workflow for a seamless service experience.

The ideal candidate will be customer-focused, capable of gathering accurate information, presenting clear estimates, and managing the service lane to ensure prompt, courteous service. Join a family-owned dealership committed to integrity and teamwork.

Qualifikationen

• Strong organizational and time management skills.
• Friendly, customer-oriented demeanor with exceptional communication skills.
• Proven leadership abilities with experience in coordinating team activities.
• Must have a clean driving record and hold a valid driver's license.
• Must be willing and able to submit to a Background Check and Drug Screen.

Aufgaben

• Uphold and understand manufacturer warranty guidelines, policies, and procedures.
• Oversee the service lane to ensure prompt, courteous, and efficient service for all customers.
• Greet customers promptly and courteously upon arrival.
• Gather comprehensive customer and vehicle information, and accurately document vehicle symptoms as described by the customer.
• Assess and recommend maintenance based on vehicle age, mileage, and service history.
• Provide detailed and accurate estimates for parts and labor costs.
• Ensure final invoices align with completed work and explain all warranty, services, and charges to customers.
• Establish clear follow-up timelines with customers.
• Provide concierge support for all customer inquiries, in person and via phone, to ensure thorough and professional handling of all concerns.
• Efficiently allocate work among technicians to optimize daily productivity.
• Ensure technician time is consistently utilized.
• Send digital multi-point inspections for customers to review, in addition to printing physical copies.
• Collect payments from responsible parties for all repairs.
• Facilitate a positive customer experience by completing additional tasks as needed.

Kenntnisse

Organizational skills

Customer-oriented

Leadership abilities

Professional appearance

Clean driving record

Background check

Jobbeschreibung

Webb Hyundai in Highland, IN is seeking a Service Advisor – full time to guide customers through vehicle needs and coordinate technician workflow for a seamless service experience.

The ideal candidate will be customer-focused, capable of gathering accurate information, presenting clear estimates, and managing the service lane to ensure prompt, courteous service. Join a family-owned dealership committed to integrity and teamwork.