Auto Service Advisor - Customer Champion & Workflow Lead

Webb Chevy Plainfield; Highland (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Average annual compensation of $60,000

Health insurance

Dental, Vision, Voluntary Benefits, &/

LifeLock insurance options available

Paid Life Insurance

401(k) with company matching

Paid Time Off

Family owned and operated

Positive work environment

Job summary

Webb Automotive seeks a Service Advisor to deliver a seamless service experience, coordinating technician workflow and communicating clearly with customers. The role emphasizes accuracy in documenting vehicle needs and providing transparent estimates, while fostering a positive, team-oriented service environment.

As a full-time position in the Chicagoland/Northwest Indiana area, you will greet customers, gather vehicle information, and ensure invoices reflect work performed.

Qualifications

• Strong organizational and time management skills.
• Friendly, customer-oriented demeanor with excellent communication.
• Proven leadership abilities coordinating team activities.
• Clean driving record and valid driver’s license.

Responsibilities

• Uphold manufacturer warranty guidelines, policies, and procedures.
• Oversee the service lane to ensure prompt, courteous, and efficient service for all customers.
• Greet customers promptly and courteously upon arrival.
• Gather comprehensive customer and vehicle information, and document vehicle symptoms as described by the customer.
• Assess and recommend maintenance based on vehicle age, mileage, and service history.
• Provide detailed and accurate estimates for parts and labor costs.
• Ensure final invoices align with completed work and explain warranty, services, and charges to customers.
• Establish clear follow-up timelines with customers.
• Provide concierge support for all customer inquiries, in person and via phone.
• Efficiently allocate work among technicians to optimize daily productivity.
• Ensure technician time is consistently utilized.
• Send digital multi-point inspections for customers to review, plus printed copies.
• Collect payments from responsible parties for all repairs.
• Facilitate a positive customer experience by completing additional tasks as needed.

Skills

Customer focus

Organizational skills

Time management

Leadership

Communication skills

Job description

Webb Automotive seeks a Service Advisor to deliver a seamless service experience, coordinating technician workflow and communicating clearly with customers. The role emphasizes accuracy in documenting vehicle needs and providing transparent estimates, while fostering a positive, team-oriented service environment.

As a full-time position in the Chicagoland/Northwest Indiana area, you will greet customers, gather vehicle information, and ensure invoices reflect work performed.