Automotive Service Experience Lead

Webb Hyundai Merrillville; Highland (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Voluntary Benefits

LifeLock insurance

Paid Life Insurance

401(k) with company matching

Paid Time Off

Family owned and operated

Positive work environment

Job summary

Webb Automotive in Northwest Indiana is seeking a Service Advisor to join our full-time team. The ideal candidate focuses on delivering a seamless service experience by accurately assessing vehicle needs and coordinating technician workflow.

You will greet customers, document symptoms, provide detailed estimates, and ensure invoices reflect work performed. A customer-focused attitude, strong communication, and leadership ability are essential for success in our team-driven environment.

Qualifications

• Strong organizational and time management skills.
• Friendly, customer-oriented demeanor with exceptional communication.
• Proven leadership abilities coordinating team activities.
• Professional appearance and polished image.
• Clean driving record and valid driver's license.
• Willingness to submit to background check and drug screen.

Responsibilities

• Uphold and understand manufacturer warranty guidelines, policies, and procedures
• Oversee the service lane to ensure prompt, courteous, and efficient service for all customers
• Greet customers promptly and courteously upon arrival
• Gather comprehensive customer and vehicle information, and accurately document vehicle symptoms as described by the customer
• Assess and recommend maintenance based on vehicle age, mileage, and service history
• Provide detailed and accurate estimates for parts and labor costs
• Ensure final invoices align with completed work and explain all warranty, services, and charges to customers
• Establish clear follow-up timelines with customers
• Provide concierge support for all customer inquiries, in person and via phone, to ensure thorough and professional handling of all concerns
• Efficiently allocate work among technicians to optimize daily productivity
• Ensure technician time is consistently utilized
• Send digital multi-point inspections for customers to review, in addition to printing physical copies
• Collect payments from responsible parties for all repairs
• Facilitate a positive customer experience by completing additional tasks as needed

Skills

Organizational skills

Time management

Communication skills

Leadership abilities

Professional appearance

Clean driving record

Background check

Drug screen

Job description

Webb Automotive in Northwest Indiana is seeking a Service Advisor to join our full-time team. The ideal candidate focuses on delivering a seamless service experience by accurately assessing vehicle needs and coordinating technician workflow.

You will greet customers, document symptoms, provide detailed estimates, and ensure invoices reflect work performed. A customer-focused attitude, strong communication, and leadership ability are essential for success in our team-driven environment.