Service Experience Lead

Webb Automotive Group; Highland (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental, Vision, Voluntary Benefits

Paid Time Off

401(k) with company matching

Paid Life Insurance

Life Insurance

Job summary

Webb Automotive Group in Northwest Indiana and Chicagoland areas is seeking a Service Advisor for a full-time role. The ideal candidate is customer-focused, capable of accurately assessing vehicle needs, and skilled at coordinating technician workflow to deliver a seamless service experience.

Responsibilities include greeting customers, gathering detailed vehicle information, estimating parts and labor, advising on maintenance based on age and history, and guiding customers through warranty

Qualifications

• Strong organizational and time management skills.
• Friendly, customer-oriented demeanor with exceptional communication skills.
• Proven leadership abilities with experience in managing and coordinating team activities.
• Must have a clean driving record and hold a valid driver’s license.
• Must be willing and able to submit to a Background Check and Drug Screen.

Responsibilities

• Uphold and understand manufacturer warranty guidelines, policies, and procedures.
• Oversee the service lane to ensure prompt, courteous, and efficient service for all customers.
• Greet customers promptly and courteously upon arrival.
• Gather comprehensive customer and vehicle information, and accurately document vehicle symptoms as described by the customer.
• Assess and recommend maintenance based on vehicle age, mileage, and service history.
• Provide detailed and accurate estimates for parts and labor costs.
• Ensure final invoices align with completed work and explain all warranty, services, and charges to customers.
• Establish clear follow-up timelines with customers.
• Provide concierge support for all customer inquiries, in person and via phone, to ensure thorough and professional handling of all concerns.
• Efficiently allocate work among technicians to optimize daily productivity.
• Ensure technician time is consistently utilized.
• Send digital multi-point inspections for customers to review, in addition to printing physical copies.
• Collect payments from responsible parties for all repairs.
• Facilitate a positive customer experience by completing additional tasks as needed.

Skills

Organizational skills

Time management

Customer service

Leadership

Professional appearance

Job description

Webb Automotive Group in Northwest Indiana and Chicagoland areas is seeking a Service Advisor for a full-time role. The ideal candidate is customer-focused, capable of accurately assessing vehicle needs, and skilled at coordinating technician workflow to deliver a seamless service experience.

Responsibilities include greeting customers, gathering detailed vehicle information, estimating parts and labor, advising on maintenance based on age and history, and guiding customers through warranty