Automotive Service Experience Concierge Lead

Lakeside Toyota; Covington (LA); On-site; USD 18,000 - 25,000; Full time

Job summary

Lakeside Toyota in Covington, LA is seeking an Assistant in our service reception to help keep the service lane running smoothly. You will support the Assistance Service Manager by ensuring customers feel heard, informed, and cared for, while helping the service team stay organized and efficient.

The role requires a friendly, professional demeanor, strong organizational skills, and good communication. You will greet customers, help prepare repair orders, update on status, and assist with

Qualifications

• A friendly, professional demeanor and a genuine desire to help people.
• Strong organizational skills and the ability to juggle multiple tasks without losing focus.
• Comfort with basic computer systems and dealership management software (training provided).
• Excellent verbal and written communication skills.
• A proactive mindset.
• Previous customer service or administrative experience (automotive industry experience a plus but not required).

Responsibilities

• Greeting customers warmly and direct them to the appropriate service team member.
• Help prepare and organize repair orders and service tickets for the ASM.
• Update customer on vehicle status, parts needs, or additional service recommendations.
• Check out customers for final bill. Accepting credit card information or cash.
• Assist in scheduling appointments.
• Maintain a clean, organized, and welcoming service reception area.

Skills

Customer service

Organizational skills

Communication skills

Proactive mindset

Administrative experience

Education

High school diploma or GED

Tools

Dealership software

Job description

Lakeside Toyota in Covington, LA is seeking an Assistant in our service reception to help keep the service lane running smoothly. You will support the Assistance Service Manager by ensuring customers feel heard, informed, and cared for, while helping the service team stay organized and efficient.

The role requires a friendly, professional demeanor, strong organizational skills, and good communication. You will greet customers, help prepare repair orders, update on status, and assist with