Automotive Service Experience Advisor

Germain Motor Co.; Naples (FL); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Comprehensive Insurance (Health,Dental

401(k) with Employer Match

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development

Company Outings

Employee Discounts

Job summary

Germain Lexus of Naples is seeking an Automotive Service Advisor to own the customer experience in the service lane and act as the first contact for vehicle status, repairs and diagnostics.

You will write repair orders, answer service calls, coordinate with technicians, and ensure smooth service flow while maintaining a professional, friendly presence.

A team-oriented, self-motivated individual with a proactive approach will thrive in Germain’s fast-paced environment.

Qualifications

• At least 2 years of experience in customer-facing roles.
• Strong record of positive customer satisfaction results.
• Organized and friendly personality.
• Fantastic communication skills with your customers.
• Professional personal appearance.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record.

Responsibilities

• Answer service calls, set and confirm appointments.
• Write repair orders.
• Act as a liaison between the technician and customer.
• Assist your client through the service process.
• Collaborate with various team members for loaner availability, proper warranty processing and disclosure

Skills

Customer service

Communication

Organized

Team oriented

Self-motivated

Professional appearance

Clean driving record

Job description

Germain Lexus of Naples is seeking an Automotive Service Advisor to own the customer experience in the service lane and act as the first contact for vehicle status, repairs and diagnostics.

You will write repair orders, answer service calls, coordinate with technicians, and ensure smooth service flow while maintaining a professional, friendly presence.

A team-oriented, self-motivated individual with a proactive approach will thrive in Germain’s fast-paced environment.