Service Advisor

Germain BMW; Naples (FL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive Health, Dental andVision

401(k) Savings Plan

Paid Vacation/Company Holidays

Competitive Wage Plans

Professional Development & InternalOp

Employee Discounts

Job summary

Germain Lexus of Naples is seeking an Automotive Service Advisor to own the customer experience in the service lane. You will be the first point of contact for vehicle status, repairs and diagnostics, and will coordinate with technicians and customers to ensure smooth service flow.

The role requires excellent communication, a strong focus on customer satisfaction, and the ability to work collaboratively in a fast-paced retail automotive environment at our Naples, FL location.

Qualifications

• At least 2 years of experience in a service-advisor role or related automotive service environment.
• Strong record of positive customer satisfaction results.
• Organized and friendly personality.
• Fantastic communication skills with customers.
• Professional appearance and team orientation.
• Ability to work with little supervision.

Responsibilities

• Answer service calls, set and confirm appointments.
• Write repair orders.
• Act as a liaison between the technician and customer.
• Assist your client through the service process.
• Collaborate with team members for loaner availability and warranty processing.

Skills

Excellent communication

Customer service

Organized

Team oriented

Self-motivated

Customer engagement

Job description

Germain Lexus of Naples

Automotive Service Advisor

Naples, FL

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As a Service Advisor, you will own thecustomer experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs and diagnostics. Well-versed in product offerings, inventory needs, technician scheduling and customer service.

Responsibilities:

• Answerservice calls, set and confirmappointments




• Writerepair orders




• Act as a liaison between the technician and customer




• Assistyour client through the service process.




• Collaborate with various team members for loaner availability, proper warranty processing and disclosure

Qualifications:

• At least 2 years ofexperience




• Strong record of positive customer satisfaction results




• Organized and friendly personality




• Fantastic communication skills with your customers




• Professional personal appearance




• Team oriented and self-motivated




• Able to work with little supervision




• Clean driving record

Germain Offers:

• Comprehensive Coverage & Health, Dental and Vision Insurance




• 401(k) Savings Plan with Employer Match




• Paid Vacation/Company Holidays




• Competitive Wage Plans




• Ongoing Professional Development and Internal Promotions




• Company Outings and Activities




• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

LP