Automotive Service Advisor - Customer Experience Lead

Hireology; Naples (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive Health Insurance

401(k) with Employer Match

Paid Vacation/Company Holidays

Competitive Wage Plans

Professional Development

Company Outings

Employee Discounts

Job summary

Germain Lexus of Naples is seeking an Automotive Service Advisor to own the customer experience in the service lane. You will be the first contact for vehicle status, repairs and diagnostics, coordinating with technicians and customers to ensure smooth service.

Ideal candidates have at least 2 years of experience, strong communication, and a professional, friendly demeanor. We offer comprehensive benefits, 401(k) with employer match, paid vacation and ongoing professional development in a

Qualifications

• At least 2 years of experience
• Strong record of positive customer satisfaction results
• Organized and friendly personality
• Fantastic communication skills with your customers
• Professional personal appearance
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record

Responsibilities

• Answer service calls, set and confirm appointments
• Write repair orders
• Act as a liaison between the technician and customer
• Assist your client through the service process
• Collaborate with team members for loaner availability, proper warranty processing and disclosure

Skills

Customer service

Communication skills

Organized

Teamwork

Professional appearance

Self-motivated

Detail oriented

Job description

Germain Lexus of Naples is seeking an Automotive Service Advisor to own the customer experience in the service lane. You will be the first contact for vehicle status, repairs and diagnostics, coordinating with technicians and customers to ensure smooth service.

Ideal candidates have at least 2 years of experience, strong communication, and a professional, friendly demeanor. We offer comprehensive benefits, 401(k) with employer match, paid vacation and ongoing professional development in a