Automotive Service Advisor — Drive Exceptional Customer Care

Germain Ford of Beavercreek; Naples (FL); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan with employer match

Paid vacations/holidays

Competitive wages

Professional development

Internal promotions

Employee discounts

Job summary

Germain Lexus of Naples is seeking an Automotive Service Advisor to own the customer experience in the service lane. You will be the first contact for vehicle status, repairs and diagnostics, and you will coordinate with technicians and clients to keep service moving smoothly.

Ideal candidates bring strong communication, a customer-first mindset, and a professional appearance. Experience in automotive service and a team-oriented, self-motivated approach are valued at Germain Lexus of Naples.

Qualifications

• 2+ years of automotive service or related experience.
• Strong record of positive customer satisfaction results.
• Organized and friendly personality.
• Excellent communication with customers.
• Professional personal appearance.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record.

Responsibilities

• Answer service calls, set and confirm appointments.
• Write repair orders.
• Act as a liaison between the technician and customer.
• Assist your client through the service process.
• Collaborate with various team members for loaner availability, proper warranty processing and disclosure.

Skills

Customer service

Communication skills

Organized

Team player

Self-motivated

Professional appearance

Clean driving record

2+ years experience

Little supervision

Job description

Germain Lexus of Naples is seeking an Automotive Service Advisor to own the customer experience in the service lane. You will be the first contact for vehicle status, repairs and diagnostics, and you will coordinate with technicians and clients to keep service moving smoothly.

Ideal candidates bring strong communication, a customer-first mindset, and a professional appearance. Experience in automotive service and a team-oriented, self-motivated approach are valued at Germain Lexus of Naples.