Service Advisor

Hireology; Naples (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive Health Insurance

401(k) with Employer Match

Paid Vacation/Company Holidays

Competitive Wage Plans

Professional Development

Company Outings

Employee Discounts

Job summary

Germain Lexus of Naples is seeking an Automotive Service Advisor to own the customer experience in the service lane. You will be the first contact for vehicle status, repairs and diagnostics, coordinating with technicians and customers to ensure smooth service.

Ideal candidates have at least 2 years of experience, strong communication, and a professional, friendly demeanor. We offer comprehensive benefits, 401(k) with employer match, paid vacation and ongoing professional development in a

Qualifications

• At least 2 years of experience
• Strong record of positive customer satisfaction results
• Organized and friendly personality
• Fantastic communication skills with your customers
• Professional personal appearance
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record

Responsibilities

• Answer service calls, set and confirm appointments
• Write repair orders
• Act as a liaison between the technician and customer
• Assist your client through the service process
• Collaborate with team members for loaner availability, proper warranty processing and disclosure

Skills

Customer service

Communication skills

Organized

Teamwork

Professional appearance

Self-motivated

Detail oriented

Job description

Germain Lexus of Naples

Automotive Service Advisor

Naples, FL

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As a Service Advisor, you will own thecustomer experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs and diagnostics. Well-versed in product offerings, inventory needs, technician scheduling and customer service.

Responsibilities:

• Answerservice calls, set and confirmappointments
• Writerepair orders
• Act as a liaison between the technician and customer
• Assistyour client through the service process.
• Collaborate with various team members for loaner availability, proper warranty processing and disclosure

Qualifications:

• At least 2 years ofexperience
• Strong record of positive customer satisfaction results
• Organized and friendly personality
• Fantastic communication skills with your customers
• Professional personal appearance
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record

Germain Offers:

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.