Automotive Service Experience Advisor

AutoNation; Mountain View (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental & Vision

Employee discounts

Maternity benefits

Job summary

AutoNation in California is seeking a Service Advisor to bridge service technicians and customers, explaining recommendations in plain language and identifying up-sell opportunities to keep vehicles safe.

In this role, you’ll schedule and confirm appointments, greet customers, assess vehicle needs, prepare repair orders with cost estimates, and communicate with the service team to ensure timely work. A strong customer focus and comfort with technology are essential.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• The willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Communication

Sales

Interpersonal skills

Organizational skills

Education

High school diploma

Tools

CRM software

Automotive diagnostic tools

Job description

AutoNation in California is seeking a Service Advisor to bridge service technicians and customers, explaining recommendations in plain language and identifying up-sell opportunities to keep vehicles safe.

In this role, you’ll schedule and confirm appointments, greet customers, assess vehicle needs, prepare repair orders with cost estimates, and communicate with the service team to ensure timely work. A strong customer focus and comfort with technology are essential.